Employee Shared Services Project Management Lead

2 weeks ago

mumbai, India General Mills Full time

Position Title

ESS Project Management Lead

Function/Group

Global Shared Services (GSS)

Location

Mumbai

Shift Timing

11 am to 8 pm

Role Reports to

Head - Regional HR Shared Services

Remote/Hybrid/in-Office

Hybrid


ABOUT GENERAL MILLS

We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.


JOB OVERVIEW  

Function Overview

Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including EmployeeServices, Business Services, Global Workforce Solutions, and Global Data Governance Services.

For more details about General Mills please visit this Link

Purpose of the role

The HR Shared Services Project Manager will provide valuable project leadership and expertise as the Employee Shared Services Team lives out its shared vision to enable GMI to compete and win everyday with a relentless focus on Service Excellence. This role will be accountable for tracking and managing key work expansion projects, global continuous improvement projects, service excellence and compliance projects across the global Employee Shared Services Team. Key responsibilities include project planning, tracking and execution. Critical to the success of this role is a sense of urgency and ownership to proactively recognize obstacles and enablers and to swiftly take action as needed to drive projects forward for tangible and sustainable success.

This particular role will primarily focus on leading high impact projects across ESS with support and general direction from the ESS Business Relations Sr. Manager. Project management in alignment with industry standards and CI principles

KEY ACCOUNTABILITIES 

75% of time- Project Management:

Lead Employee Services projects, ensuring they are executed within scope, on time and within budget. Provide high level thought leadership, project management and general CI expertise (based on standard tools/principles) to facilitate effective project completion in alignment with desired results. Maintain understanding and expertise in project management standards, templates, processes and methodologies to ensure consistency and efficiency. Deliver regular project/program health checks and communication as needed. Ensure project outcomes align to project strategies as well as Employee Shared Services & Global Shared Services vision.

15% of time- Stakeholder Engagement

Collaborate with cross-functional teams, ensuring projects align organizational objectives.  Engage with internal and external stakeholders to gather project requirements, expectations and organize into a cohesive project plan. Demonstrate ongoing ownership and accountability, proactively providing suggestions and demonstrating initiative by pivoting as needed to advance projects and deliver results. Communicate project statuses, issues, and risks to stakeholders in a clear and timely manner. Identify trends, synergies, conflicts, or insights based on knowledge of broader ESS project visibility

10% of time- Continuous Improvement:

Identify opportunities for process improvement throughout Employee Services projects. Serve as a consultant on operational CI opportunities to enhance or improve Service Excellence. Implement best practices and lessons learned to enhance project management effectiveness. Stay current with industry trends and project management methodologies MINIMUM QUALIFICATIONS Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum years of related experience required:5+ years Required Professional Certifications: Process Excellence Tool Experience – Sig Sigma, LEAN, etc.

PREFERRED QUALIFICATIONS

Education – Full time graduation from an accredited university Preferred years of related experience required:5+ years in HR Support

Specific Job Experience or Skills Needed

5+ years working with global teams 5+ years working on transformational projects, project management and/or continuous improvement projects Demonstrated successful experience in Project Management (Medium and Large projects) Has worked closely with business leadership on strategic initiatives onsite in an international location Demonstrated initiative, curiosity, thought leadership, ownership, proactive & holistic thinking, follow-up, stakeholder management and a history of delivering strong results Experience with Service Excellence Framework with emphasis on metrics and analytics (preferred)

Competencies/Behaviors required for job

Service Excellence & CI Mindset

Recognizes how to deliver a superior customer experience; effectively balance process optimization, customer experience and quality to consistently deliver against service promise. Leads with strong project management skills including planning & prioritization skills; general knowledge and experience using CI tools (Capable of effectively applying CI to derive efficiency) Excellent project management skills including planning & prioritization skills; general knowledge and experience using CI tools

Consumer First Mindset-

Ensures decisions, recommendations, and priorities reflect a deep understanding of customer strategies. Designs solutions to create the best experience for customer while delivering business value. Pivots quickly and/or refines programs, processes, and implementations based on stakeholder & customer feedback and insights from data End-to-End Mindset- Effectively balances the trade-offs and compromises necessary to achieve impactful and sustainable results. Proactively brings the right people together to drive value for customers Inclination toward Collaboration – ability to work well with others and influence effectively at all levels and within a multi-cultural environment

Data & Process Decision Making-

Synthesizes process and data into insights to solve business problems and generate solutions Asks relevant questions, challenges assumptions, and demonstrates rigor and leadership in bringing discipline, standards, and governance to results.

Technological Acumen

Integrates technology, tools, and capabilities into business processes. Understands and leverages knowledge of internal technical environment to secure resources, advance projects and implement solutions. Translates technical concepts in a way that anyone can understand with well-formed plans. Applies a right work right place approach; considers technological solutions to enable efficient and scalable service delivery.

Other:

Structured and self-disciplined approach to working – able to work independently with limited direction and under time constraints Excellent written and verbal communication skills (with understanding of the issues in a multi-lingual environment).
COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

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