Technical Specialist 2

2 weeks ago

pune, India MICHELIN Full time
Technical Specialist 2

- - - - - - - - - - - -

Path and experience desired:

More than 10 years in IT. Minimum of 5 years of experience in IT Infrastructure Operations. Minimum of 5 years of project management. Autonomy to manage your daily tasks. ITIL foundation certified. Knowledge of the IT Infrastructure & IT Systems (Any Certification is a plus). Knowledge of ServiceNow is a plus. Knowledge of Active directory / LDAP is a plus. Knowledge of Windows or Linux OS is a plus. Knowledge of cloud providers like Azure, AWS, OCI and others is a plus. Knowledge of security frameworks like CIS, NIST, ISO is a plus. Knowledge of network architecture is a plus. Ability to analyze, challenge Able to create PowerPoint presentation.

Recommended employee names (Optional)

NA

Metier Competencies: IT

Main activities Manage part of the Michelin Group RUN team's follow-up activities. Contribute to transformation projects. Manage technical and organizational relations with old and new subcontractors. Participate in certain operational committees. Collaborate with other teams on reversibility. Contribute to the follow-up of service requests. Contribute to change management approval and execution. Contribute to the follow-up of major incidents and problems & associated RCA. Contribute to provisioning and capacity management. Contribute to the optimization of ITIL processes.

Team

Respect team rules and rituals. Participate to ongoing reflection on team organization to improve efficiency. Review / Assess workload estimates. Participate in the choice and assignment of topics/tasks to be covered either in the operations or related to the reversibility action plan.

Competences required

Able to communicate effectively, with internal or external teams, in written and oral format Listens to constructive feedback and incorporates suggestions to achieve collective objectives Soft skills Excellent written, verbal, and interpersonal skills Self-motivated and be able to produce and perform with minimal supervision as well Curiosity Rigor, well organized

Ability to take decisions

Must be able to deal with stakeholders, to challenge (Michelin teams or Providers) Ability to quickly adapt to changes Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Operational & behavioral skills

Customer oriented. Ability to communicate efficiently with the team members and stakeholders. Willingness to continuous improvement. Helping others. Ability to negotiate with stakeholders and partners, adapting to their expectations, needs and constraints.

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