Technical Writer
1 month ago
The Sr. Technical Writer works as part of multiple remote teams to document digital products and services. In this role, you will partner with product managers, technical product owners, solution architects, developers, and other technical writers to deliver high quality internal customer-facing technical documentation at every level from the granular “how to use it” README files to the high-level, knowledgebase overviews - all while making sure to connect the dots across the existing documentation.Your documentation will enable our internal, Digital Foundry teams to better understand and extend platform services. External teams across the enterprise will also consume the documentation to independently leverage platform services to satisfy their unique application needs.Primary responsibilities:
Work with technical product owners, software engineering managers, solution architects, and developers to collect requirements, create, review, revise, and maintain technical documentation. Types of documentation may include:Software, systems engineering, system operations, and testing documentationProcedural and technical documentation for technical and non-technical usersParticipate in planning, scheduling, and tracking documentation work to meet product release dates and deliverablesPublish and maintain templates for written documentation produced by others, ensuring a consistent "look and feel"Maintain a library of application documentation, cataloging it for internal and/or external use
Key Skills:Strong analytical, strategic, and creative problem-solving skillsStrong organizational skillsStrong technical aptitude - you don’t need to know everything, but you must be willing to learn, grow, and take ownershipAbility and willingness to keep the big documentation picture in mind so all the dots are connected, and the gaps are filled
Qualifications:Bachelor’s degree in English, Communication, Software Engineering, Computer Science, or Technical Writing (Masters preferred)5+ years as a technical writerExperience working on an agile software development team across remote and globally distributed teamsExperience supporting multiple teams and deliverables in a fast-paced environment with multiple competing priorities (preferably on documentation that can span multiple teams)Experience with industry standard tools used in software delivery, development, and documentation in the following categories: wiki, issue and project tracking, diagramming, road mapping, project management, version control software, code editors and/or IDEs
Required Experience:Writing /editing developer documentation (preferably working in repositories alongside developers)Writing / editing internal or third-party partner documentationEditing / rewriting technical documentation for audiences at different technical levelsExperience with two or more of the following:AWS (certification desired)IoT or Edge documentation (Edge preferred)Intermediate knowledge of a coding or scripting language - JavaScript or Python preferred - Typescript strongly preferredGraphQL APIs and documentationREST API documentation and Swagger / Open API specExperience with specific tools: Confluence (intermediate), Jira, SharePoint, Bitbucket or GitHub, Swagger Editor, Markdown and PlantUML not required but desired.
Additional Skills:High tolerance for ambiguity – Be flexible and willing to adapt. Our team is growing and redefining structures and ways of working as we growWillingness to learn and ability to adapt - this is a progressive (forward thinking) environmentGreat communication - we’re all remote, so keeping in touch and being clear is necessaryDetail oriented - you’ll need to see the big picture but also sweat the small stuff
Education and Certification:Bachelor’s degree in Technical Communication / English, Computer Science, Information Technology, or related field preferredMaster’s degree in applicable discipline preferred
Mandatory skills:AWS experienceAPI experienceIoT or Edge documentation experience
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