Operations Specialist

4 weeks ago

Chennai, India ATC Full time
Job Title: Operations Specialist (Office Admin - US Market)Location: ChennaiShift: Night Shift (US hours)

Company Overview:ATC is a leading provider of Enterprise Application Development, Cybersecurity, DevSecOps, Staffing, and SaaS Product Development services, with headquarters in Iowa and delivery centers in the United States and India. We are seeking a dedicated Operations Specialist to join our dynamic team and manage day-to-day operations during US night shifts.

Job Overview:The Operations Specialist will play a critical role in ensuring smooth daily operations across multiple departments, including Staffing, Accounting, Finance, and HR. The ideal candidate should have experience in handling employee queries and working cross-functionally with internal teams to maintain efficient operations during night shifts. Experience in staffing is a plus, but not required.

Key Responsibilities:Operations Management:Oversee and manage day-to-day operations during the night shift, including coordinating with HR, finance, and accounting teams to ensure smooth workflows.Employee Query Handling:Act as the primary point of contact for employee inquiries related to HR, payroll, timesheets, benefits, and other operational matters. Ensure timely resolution of issues.Collaboration with Cross-functional Teams:Work closely with the HR, Accounting, and Finance teams to support operational tasks such as payroll processing, leave management, employee benefits administration, and compliance.Staffing Operations (Nice to Have):Assist with staffing operations, including coordinating onboarding/offboarding, managing timesheets, and liaising with the recruitment team for ongoing staffing needs.Documentation & Reporting:Maintain accurate records and documentation of employee interactions, operational tasks, and staffing activities. Provide reports to management on night shift operations.Issue Escalation & Resolution:Identify and resolve operational issues during the night shift. Escalate complex issues to senior management when necessary.Process Improvement:Identify areas of improvement in the current processes and work with relevant teams to implement operational efficiencies.

Qualifications:Bachelor's degree in Business Administration, Human Resources, or a related field.2+ years of experience in operations, preferably within the staffing, HR, or finance domain.Strong problem-solving skills and the ability to handle employee queries effectively.Experience in staffing operations is a plus.Excellent communication and interpersonal skills.Ability to work independently with minimal supervision during night shifts.Proficiency in MS Office and HRIS/ERP systems is desirable.Familiarity with payroll and financial operations is a plus.The candidate should be willing to work across time zones and travel to the United States.If required, a "go-getter" attitude and flexibility to work on weekends.Onsite opportunities and travel allowances are available.

Benefits:Competitive salary and shift allowance.Health insurance.Paid time off and holidays.Opportunity for onsite work and travel to the United States.Travel allowance for business-related trips.A dynamic and growing company with a global presence.

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