Voice Support
3 weeks ago
Job Description
Job Title -
Voice Support
Location - Chennai / Hyderabad
Experience - 1 - 8 Years
Job Requirements:1. Good Communication with International Voice Support experience.2. 24*7 shifts.3. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.4. Basic knowledge on MS office.Roles & Responsibilities.
1. To maintain high login Efficiency (Availability) for customers.2. To resolve tickets within agreed SLA of ticket volume and time.3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.4. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases.5. To update worklogs and follow shift for escalation process and process compliance.
If you are excited to grab this opportunity, please apply directly or share your CV at
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