Salesforce Lead

3 days ago


india Simpliigence Full time

Key Duties And Responsibilities

  • Partner with Commercial Patient Services teams, Product Owners, IT leaders, and other stakeholders to evaluate, recommend, and deliver solutions in alignment with business priorities
  • Manage the demand, ongoing project delivery and operational support of the platform
  • Lead technology vendors and Managed Services Providers, with the potential to manage Vertex full time employees in the future
  • Steward the overall architecture and drive strategic platform decisions that will help Vertex scale into new disease areas
  • Assess solutions in alignment with key business capabilities and contribute to the technology roadmap to address short and long-term needs
  • Manage the platform budget, forecasts, and ensure we are optimizing spend at scale
  • Collaborate with other technical leaders across IT (e.g. Information Security, Data/Software Engineering) to harmonize capabilities where appropriate and share best practices

Knowledge, Skills And Abilities

  • Deep Salesforce expertise; Salesforce certification is a plus
  • Knowledge of Patient Support / Patient Services business processes and operations within a Commercial biopharma environment
  • Understand the Regulatory environment and drive collaboration with Legal and Compliance as required
  • Experience with Business Analysis, Solution Architecture, Project Management and platform operational support
  • Strong business relationship management and communication skills
  • Ability to think strategically to identify process improvement opportunities and enable key business capabilities
  • Ability to work independently and navigate ambiguity across various levels of an organization

Education And Experience

  • Bachelor’s degree in technology discipline or equivalent
  • 7+ years of experience in biopharma technology with experience supporting Commercial functions


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