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Salesforce Lead
3 days ago
Key Duties And Responsibilities
- Partner with Commercial Patient Services teams, Product Owners, IT leaders, and other stakeholders to evaluate, recommend, and deliver solutions in alignment with business priorities
- Manage the demand, ongoing project delivery and operational support of the platform
- Lead technology vendors and Managed Services Providers, with the potential to manage Vertex full time employees in the future
- Steward the overall architecture and drive strategic platform decisions that will help Vertex scale into new disease areas
- Assess solutions in alignment with key business capabilities and contribute to the technology roadmap to address short and long-term needs
- Manage the platform budget, forecasts, and ensure we are optimizing spend at scale
- Collaborate with other technical leaders across IT (e.g. Information Security, Data/Software Engineering) to harmonize capabilities where appropriate and share best practices
Knowledge, Skills And Abilities
- Deep Salesforce expertise; Salesforce certification is a plus
- Knowledge of Patient Support / Patient Services business processes and operations within a Commercial biopharma environment
- Understand the Regulatory environment and drive collaboration with Legal and Compliance as required
- Experience with Business Analysis, Solution Architecture, Project Management and platform operational support
- Strong business relationship management and communication skills
- Ability to think strategically to identify process improvement opportunities and enable key business capabilities
- Ability to work independently and navigate ambiguity across various levels of an organization
Education And Experience
- Bachelor’s degree in technology discipline or equivalent
- 7+ years of experience in biopharma technology with experience supporting Commercial functions
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