Sales Support Specialist

2 weeks ago

Pune, India Stuba Full time

*Kindly note this role is only open to Pune residents*

JOB SUMMARY

At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced Sales & Support professional to provide assistance and support to sales team, build relationships, identify opportunities to optimize existing processes and streamline them, act as a main point of contact for the escalations between client & customer service team or client & finance team and resolve them by ensuring smooth collaboration.

To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of handling escalations, training, and managing administrative tasks. Past or current experience working in the international market will be an added advantage.

REQUIRED AND DESIRED EXPERIENCE

  • Bachelors in any discipline
  • Minimum 2 years in Sales, Support or Coordinator based roles
  • Good verbal and written communication skills
  • Excellent knowledge of using MS-Office tools, especially Word and Excel
  • Good understanding of Sales & Customer Services practices
  • Good in research, internet savvy and has analytical mindset
  • Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
  • Collaborative mindset with the ability to work cross-functionally and contribute to the overall success of the team.

KEY TASKS AND RESPONSIBILITIES:

Sales Support: Provide daily support to the sales team, assisting with sales processes, general client inquiries, and ensuring timely communication. Analyze sales report daily and keep sales team posted with key points & observations to help them make decision.

Lead Generation: Help identify new business opportunities through market research and outreach to potential clients, qualified leads, and schedule meetings.

Sales Reports & Analysis: Prepare and maintain sales reports to track key performance indicators (KPIs) for the entire sales team, pipeline progress, sales activities and feed the sales team with key observations. Send monthly or quarterly reports to the key clients and inform them about performance, their targets, overrides, incentives, and promotions.

Client Coordination: Act as a liaison between the sales team and clients ensuring clients' basic queries are addressed. Ability to work in different time zones to interact with sales teams and travel agents depending on the

business requirements

Administrative Assistance: Assist the sales team with administrative tasks such as maintaining CRM data, creating accounts, preparing sales presentations, and updating client accounts.

Cross-functional Collaboration: Work closely with other departments (finance, marketing, operations, tech support) to ensure client needs are met effectively.

Escalation Management: Address and resolve client issues or concerns, escalating to the appropriate internal team when necessary. Monitor daily tickets which can be an escalation and prioritize them with Operations team before they are critical.

Training & Guidance: Conduct training sessions within travel agency users to show them new features and best practices.

Sales Training & Guidance: Conduct training sessions for new employees joining within sales team to give them overview about company, history, processes, tools, etc.

PLACE OF WORK AND WORKING HOURS:

Rotational Shift, Pune

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