Service Delivery Engineer II

3 days ago


hyderabad, India Tekwissen India Full time
Overview TekWissen Group isa workforce management provider operating throughout India andseveral other countries worldwide. The client below is a leadingtechnology company offering a range of IT solutions to businessesand organizations enabling them to transform their digital futures Position: ServiceDelivery Engineer II Location:Bangalore/Hyderabad Duration: 12 Months Job Type: Full Time Work Type: Onsite Job Description:
  • This SAP Basis Administration willperform ongoing basis administration troubleshooting across arolling schedule of go live dates.
  • The SAPBasis Administration will collaborate and coordinate closely withthe both client and internal infrastructure teams to deliver astable highly available business systems.
  • Specific duties include developing and implementingmeasures to ensure high availability for SAP and related systems;fully documenting and standardizing operational procedures withappropriate controls to ensure operational stability; andfacilitate infrastructure activities in support of ongoing SAPrelease and deployment projects.
Roles andResponsibilities Key Responsibilities:
  • Resolves and/or facilitates resolution ofproblems including identifying causes to preventreoccurrence.
  • Identifies and resolve businessissues; escalate issues when appropriate.
  • Participate in an oncall rotation with the other teammembers.
  • Availability to work in 24x7shifts.
EssentialRequirements:
  • Fouryeardegree with Computer Science or Business Administration or MISfocus (or equivalent).
  • Experience working aspart of a team to provide the optimal solution for both businessneeds and project standards.
  • Demonstratedexcellent customer service skills; ability to build strong formaland informal relationships.
  • Demonstratedexcellent verbal and written communication skills with the abilityto transition smoothly between technical and business vernaculartailoring communications to the audience.
  • Ableto work in ambiguous situations/environments.
  • Strong documentation ability capable of developingdetailed how to do.
  • Good understanding on SAPABAP stack OS & DB.
  • Demonstrated basicknowledge in SAP JAVA stack HANA SAP BW Netweaver SRM SCM Livecache Content serer
TekWissen Group is an equal opportunityemployer supporting workforce diversity.

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