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Business Process Outsourcing

4 weeks ago

Bengaluru, Karnataka, India NAZZTEC Full time

Associate – International BPO (Voice/Non-Voice) :

Job Title : Customer Support Associate – International BPO

Location : Bangalore, Mumbai

Shift : Rotational shifts (including night shifts)

Experience : 0–2 years (Freshers welcome)

Job Responsibilities

  • Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
  • Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
  • Guide users through the self-service portal and offer navigational support.
  • Conduct security verifications in alignment with internal policies and GDPR compliance .
  • Make outbound calls when required as per client and company communication guidelines.
  • Maintain exceptional data and call quality while meeting productivity benchmarks.
  • Foster a collaborative work environment through clear and regular communication with peers and supervisors.
  • Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
  • Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
  • Provide first-contact resolution to avoid escalations and deliver outstanding customer service.

Required Skills & Knowledge

  • Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
  • Strong technical aptitude and ability to learn systems and processes quickly.
  • Excellent verbal and written communication skills with a customer-first mindset.

Preferred Experience

  • International BPO or customer support experience preferred.
  • Freshers with strong communication and learning abilities are encouraged to apply.

Key Personal Attributes

  • Flexible and willing to work rotational shifts
  • Positive attitude and strong team spirit
  • Ability to handle pressure and meet deadlines
  • Punctual, disciplined, and detail-oriented
  • Customer-focused and result-driven
  • High integrity and professionalism
  • Fast learner with a passion for service excellence

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