![Colt Technology Services](https://media.trabajo.org/img/noimg.jpg)
Customer Relationship Management Senior Lead
2 weeks ago
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Customer Relationship Management Senior Lead
Job Id: 34580
Location: Gurgaon/ Bangalore
Function: Sales, Marketing & Customer Relationship Management
Reports to: Team Lead
Role Purpose
The Customer Services Administrator is focused on providing comprehensive support to Sales, Customer Relationship Management (CRM), and Service and Contract Management (SCM) teams. This entails delivering a high standard of service to customers by efficiently handling their requests and complaints
Supports Sales, CRM and SCM on operational requests to deliver a professional level of service to customers, handling customers request and complaints as well as providing general administrative support to Sales and Customer Success teams within agreed KPIs.
Key Responsibilities
Typical tasks and responsibilities will include:
Providing general administrative support to Sales and Customer Success teams within agreed KPIs Delivering a high standard of service to customers by efficiently handling and resolving their requests and complaints to ensure customer satisfaction End to End ownership of resolving the tickets following standards and ensuring customer satisfaction Managing effective communication and providing proactive timely updates to internal and external customers on the progress of the tickets Responsible for the integrity of data within recording system and provide high quality resolution for customer queries following Colt’s standard process Buddying / Coaching Entry level colleagues to ensure efficiency and autonomy across the Team is increased. Act as Operational point of reference for Entry level colleagues. Develop Continuous Service Improvement Initiatives to increase customer satisfaction Step up to co-own Improvement Plan, drive jointly with BI Team. Performing as a credible capable professional and an expert in the relevant field. Support Team leader with team organization, quality and KPIs target conformity and improvement. And quality checking of tickets along with being the 1st level of escalation within the team. Actively participating in team meeting, and contributing towards team building activities
Skills
Customer Service OrientationData Standards and ProceduresCustomer Contact ManagementOral/Written CommunicationsCustomer Conflict Management
Education
A bachelor’s or master’s degree in business management/marketing
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.
Some benefit examples are:
Inclusion, and valuing diversity of thought and experience, is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.
-
Senior Relationship Manager
4 days ago
Bengaluru/ Bangalore, India timesjobs Full timeAt Tekpillar, there is an opening for a senior relationship manager. A relationship manager's duties include handling customer complaints, identifying business expansion prospects, and cultivating enduring relationships with customers. To boost revenue and customer satisfaction, they work closely with the sales and marketing departments. Their...
-
Inside Sales Manager
2 days ago
bangalore, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
-
Senior Relationship Manager
3 months ago
bangalore, India Max Life Insurance Full timeKEY RESPONSIBILITIES Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated” book of relations” (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial...
-
Senior Relationship Manager
3 weeks ago
bangalore, India Max Life Insurance Full timeKEY RESPONSIBILITIES Service through relationship management Establishing and strengthening relationship with the allocated customer base. Ensure retention of in his/her allocated” book of relations” (existing customer database). Act as single point of contact for customers for any customer query/complaint. Identify financial...
-
Senior Relationship Manager
4 weeks ago
Bangalore City, India SKS Enterpprises - Human Resource Planning and Management Full timePosition Name Sr Relationship ManagerLocation BangaloreExperience Range 12 17 years Salary Range: Upto 35 LPAMandatory Requirement:Client AcquisitionWealth ManagementCorporate Clients / Institutional ClientsJob Role and Responsibilities:The RM will work as an advisor to identify and develop new opportunities to deliver advice and solutions to existing...
-
Inside Sales Manager
15 hours ago
Bangalore City, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
-
Customer Relationship Management Manager
3 days ago
bangalore, India Apple Auto Pvt Ltd Full timeA customer relationship manager is typically responsible for customer relationships after the sale or service process is complete , and they continue to work with customers to keep them up to date on products and services to maintain that relationship. Building and maintaining profitable relationships with key customers . Overseeing the relationship with...
-
Customer Relationship Management Manager
3 days ago
bangalore, India Aubree Chocolaterie Full timeCompany Overview Since 2011, Aubree Haute Chocolaterie has been creating cakes, desserts, chocolates, and savories delighting aficionados with every little bite. Aubree is known for its patisserie-inspired, Western-styled creations focusing on creative craftsmanship. Aubree was judged "The Patisserie of the Year" for two consecutive years in 2018 and 2019....
-
Relationship Manager, Credit Delivery
3 months ago
Bangalore, India NatWest Group Full timeJoin us as a Relationship Manager, Credit DeliveryJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you’ll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in...
-
Customer Relationship Management Executive
2 weeks ago
bangalore, India Snaphunt Full timeThe Offer Role involving team management opportunities Attractive compensation package Opening within a company with a solid track record of success The Job This is a full-time on-site role for a Customer Relationship Management Executive. The Customer Relationship Management Executive will be responsible for managing client relationships, ensuring...
-
Senior Claims Manager
3 weeks ago
bangalore, India Navi Full timeAbout NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...
-
Senior Relationship Manager
1 month ago
bangalore, India TALCHEMIST Full timeEstablished by seasoned HR professionals from Honeywell, Dell, SAP Labs, TCS and Accenture, TALCHEMIST provides end to end staffing solutions to leading corporates across industries, pan India. We specialise in recruitment of mid and senior level professionals across all verticals. With business models increasingly being built around talent, mere Acquisition...
-
Senior Relationship Manager
3 weeks ago
bangalore, India TALCHEMIST Full timeEstablished by seasoned HR professionals from Honeywell, Dell, SAP Labs, TCS and Accenture, TALCHEMIST provides end to end staffing solutions to leading corporates across industries, pan India. We specialise in recruitment of mid and senior level professionals across all verticals. With business models increasingly being built around talent, mere Acquisition...
-
Customer Relationship Management Executive
3 weeks ago
bangalore, India Eleanor Technologies Pvt Ltd Full timeEleanor Technologies was primarily started by a group of Individuals with a lot of enthusiasm to succeed in the field of Business Process Outsourcing. With an aim to work for NGO's and work towards the goal to help out the needy people in Bangalore. We are a key domestic BPO solution company in Bangalore offering business process outsourcing services for...
-
Senior Relationship Manager
3 months ago
bangalore, India Snaphunt Full timeThe Offer Opportunity within a company with a solid track record of performance Join a market leader within Telecommunications Leadership Role The Job You will be responsible for : Acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives. Suggesting trade ideas...
-
Senior Relationship Manager
3 weeks ago
bangalore, India Snaphunt Full timeThe Offer Opportunity within a company with a solid track record of performance Join a market leader within Telecommunications Leadership Role The Job You will be responsible for : Acquiring and managing relationships with corporate and institutional clients in your area of focus to achieve sales targets and business objectives. Suggesting trade ideas...
-
Relationship Manager, Credit Delivery
2 months ago
Bangalore, India NatWest Group Full timeJoin us as a Relationship Manager, Credit DeliveryJoin a dynamic team and control the strategic and daily support for client services, business development and relationship buildingSpecialising in credit delivery, you’ll be managing client relationships and aiming to exceed their expectations, every timeHone your communication and interpersonal skills, in...
-
Relationship Manager
2 months ago
bangalore, India Mudrex Inc. Full timeMudrex is a Y Combinator-backed platform on a mission to democratize investing, with the primary goal of making crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, which focuses on simplifying investing, is loved universally. We are growing rapidly- today, the Mudrex family is 1 million strong and counting. And to sustain and...
-
Relationship Manager
3 weeks ago
bangalore, India Mudrex Inc. Full timeMudrex is a Y Combinator-backed platform on a mission to democratize investing, with the primary goal of making crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, which focuses on simplifying investing, is loved universally. We are growing rapidly- today, the Mudrex family is 1 million strong and counting. And to sustain and...
-
Customer Relationship Management Manager
3 days ago
bangalore, India Rishi Full timeJob description:-Crm We constantly identifies opportunities to increase sales and build positive relationships with new customers. Excellent communication & convincing skills. To closely work with the sales head for better results. Handle Indiamart inquiries & Google ads, and monitor our social media a/c.Also improving Google reviews. Responsible for...