Vp of Customer Support Support Automation

3 weeks ago

new delhi, India Feufo Inc Full time
The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture throughout the organization. Key Responsibilities 1. Leadership and Strategy: Develop and execute a customer success strategy aligned with Benjamin s business objectives and customer experience goals. Lead mentor and develop a highperforming customer success team. Collaborate with executive leadership to prioritize customer success initiatives.2. Customer Experience Enhancement: Analyze customer feedback and data to identify trends opportunities and areas for improvement. Develop and implement strategies to enhance customer satisfaction retention and advocacy. Work closely with product and engineering teams to ensure customer feedback is incorporated into product development.3. Customer Feedback Management: Oversee the collection analysis and response to customer feedback across all channels. Implement a system to ensure timely and effective responses to all customer reviews both positive and negative on app stores and other platforms. Use predictive analytics to anticipate customer issues and address them proactively.4. Key Programs to Launch: a. Diving Catch Program: Objective: Ensure all Benjamin users are satisfied with the level of service trust the brand and achieve a 4.9 score for app store ratings. Components: Employee Engagement: Train and empower employees to respond to negative reviews and maintain a pulse on customer satisfaction. Comprehensive Review Response: Develop a system for responding to all reviews emphasizing customer appreciation and addressing concerns promptly. Proactive UX Monitoring: Implement datadriven mechanisms to identify and address negative user experiences before customers reach out. Use predictive analytics to anticipate potential issues. Compensation for Negative Experiences: Create a policy to compensate users for negative experiences including nonmonetary dissatisfaction to show commitment to customer care. Root Cause Analysis: Establish a process for root cause analysis of identified issues and develop action plans for resolution ensuring continuous improvement. Feedback Loop: Develop a feedback loop to continuously integrate insights from customer interactions into product development and service improvement.b. Customer Service Standards and Procedures Review: Objective: Conduct a comprehensive review of customer service standards and procedures. Components: Documentation: Develop and maintain thorough documentation of all customer service procedures and standards. Quality Assurance (QA): Implement robust QA processes to regularly review and assess customer service interactions ensuring high standards. Training Programs: Create and execute comprehensive training programs for customer service representatives to equip them with the necessary skills and knowledge. Feedback and Improvement: Establish mechanisms for continuous feedback and improvement incorporating customer and employee suggestions into service enhancements. Performance Metrics: Define and track key performance metrics to measure customer service effectiveness and identify areas for improvement. Best Practices: Research and implement industry best practices to elevate the overall customer service experience.5. Customer Advocacy and Community Building: Develop and implement programs to build a community of loyal and engaged customers. Foster relationships with key customers to create brand advocates. Organize customer success events webinars and other activities to strengthen customer relationships

customer service standards,customer success strategy,intercom,customer advocacy,customer satisfaction enhancement,team management,reviews,strategy development,team leadership,customer experience,customer success programs,predictive analytics,loyalty programs,workflow,customer service,automation,app,customer relationship management,data analysis,leadership,customer feedback management,components,customer experience enhancement,customer satisfaction,analytics

  • Customer Support Executive

    5 months ago

    Delhi, India Intelenet global support Full time

    *" PART TIME WORK FROM HOME JOB"* Company Name : *INTELENET GLOBAL SUPPORT* Company Location : *West Bengal, Kolkata, BT road* Designation : *Customer support executive (CSE)* Gadget required : *Mobile/Laptop/PC* Working hours : *3-4 hrs in a day ( flexible Timings)* *Working days: *Monday to Friday* *Saturday and Sunday holiday* Salary : *15000/-*+...

  • Vp of Customer Support Support Automation

    2 months ago

    New Delhi, India Feufo Inc Full time

    The Vice President of Customer Success willlead efforts to ensure exceptional customer experiences and achievea 4.9 rating on all app stores. This pivotal role focuses ondriving customer satisfaction loyalty and advocacy by implementingcomprehensive customer success programs managing all customerfacingteams and fostering a customercentric culture throughout...

  • Vp of Customer Support Support Automation

    2 months ago

    New Delhi, India Feufo Inc Full time

    The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture...

  • Vp of Customer Support Support Automation

    1 month ago

    new delhi, India Feufo Inc Full time

    The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture...

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Compass Full time

    Job Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Vp of Customer Support GamingReward

    2 months ago

    New Delhi, India Feufo Inc Full time

    The Vice President of Customer Success willlead efforts to ensure exceptional customer experiences and achievea 4.9 rating on all app stores. This pivotal role focuses ondriving customer satisfaction loyalty and advocacy by implementingcomprehensive customer success programs managing all customerfacingteams and fostering a customercentric culture throughout...

  • Vp of Customer Support GamingReward

    2 months ago

    New Delhi, India Feufo Inc Full time

    The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture...

  • Vp of Customer Support GamingReward

    1 month ago

    new delhi, India Feufo Inc Full time

    The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture...

  • Vp of Customer Support GamingReward

    3 weeks ago

    new delhi, India Feufo Inc Full time

    The Vice President of Customer Success will lead efforts to ensure exceptional customer experiences and achieve a 4.9 rating on all app stores. This pivotal role focuses on driving customer satisfaction loyalty and advocacy by implementing comprehensive customer success programs managing all customerfacing teams and fostering a customercentric culture...

  • Customer Support

    3 weeks ago

    New Delhi, India KashCom Placements Full time

    We are looking for a dedicated Customer Support Representative to join our team and provide excellent customer service to our clients. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels (email, chat, phone, etc.). You will act as the...

  • Customer Support Lead

    3 weeks ago

    new delhi, India Tide Full time

    About TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the...

  • Vp of Sales Hospitality Tech

    3 weeks ago

    New Delhi, India Feufo Inc Full time

    We are committed to pioneering the integration of technology into everyday life. We aim to revolutionize property management home automation and hospitality with our innovative solutions. We seek a VP of Sales who is as passionate about driving transformative growth in these sectors as we are. Join us to lead our expansion and shape the future of smart...

  • Customer support lead

    3 weeks ago

    New Delhi, India Tide Full time

    About Tide At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the leading business financial...

  • Customer Support Lead

    1 week ago

    New Delhi, India Tide Full time

    About TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the...

  • Vp of Sales Hospitality Tech

    2 months ago

    New Delhi, India Feufo Inc Full time

    We are committed to pioneering theintegration of technology into everyday life. We aim torevolutionize property management home automation and hospitalitywith our innovative solutions. We seek a VP of Sales who is aspassionate about driving transformative growth in these sectors aswe are. Join us to lead our expansion and shape the future of smartlivingWeare...

  • Vp of Sales Hospitality Tech

    2 months ago

    New Delhi, India Feufo Inc Full time

    We are committed to pioneering the integration of technology into everyday life. We aim to revolutionize property management home automation and hospitality with our innovative solutions. We seek a VP of Sales who is as passionate about driving transformative growth in these sectors as we are. Join us to lead our expansion and shape the future of smart...

  • Vp of Sales Hospitality Tech

    1 month ago

    new delhi, India Feufo Inc Full time

    We are committed to pioneering the integration of technology into everyday life. We aim to revolutionize property management home automation and hospitality with our innovative solutions. We seek a VP of Sales who is as passionate about driving transformative growth in these sectors as we are. Join us to lead our expansion and shape the future of smart...

  • Vp of Sales Hospitality Tech

    3 weeks ago

    new delhi, India Feufo Inc Full time

    We are committed to pioneering the integration of technology into everyday life. We aim to revolutionize property management home automation and hospitality with our innovative solutions. We seek a VP of Sales who is as passionate about driving transformative growth in these sectors as we are. Join us to lead our expansion and shape the future of smart...

  • Customer Support Lead

    1 month ago

    New Delhi, India Tide Full time

    About TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the...

  • Customer Support Lead

    1 month ago

    New Delhi, India Tide Full time

    About TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the...