Maintenance Licensing Lead

1 month ago


sany, India Neev Pvt Ltd Full time
What will you bedoing As a Maintenanceand Licensing Lead you will undertake the following duties(including but not limited to):Manage the development performance anddelivery of the Systal Maintenance Contract to the customer andproduce smooth and efficient service and delivery solutionsmaximising performance and profitability against preagreed targets.Monitor the vendor failed parts returnsrequirements and ensure that the necessary RMAs are raised andparts are dispatched in accordance with these requirements.Assist in developing plans related tomaintenance activities that includes strategy to achieve agreedtargets. Identify opportunities for serviceimprovements automation and standardisation to enhance theefficiency and effectiveness of maintenance activities.Manage and maintain regular contact withthe customer. Implement governance structure and providereporting monthly or as required.Establish and maintain a comprehensiveinventory of all assets including but not limited to Manufacturerhardware type serial numbers EOL dates and locations.What skills andexperience are we looking for Ideally for thisrole we are looking for someone with experience within thefollowing: Familiarity with asset management toolsand systems such as CMDBExcellent analytical skills with attentionto detail and accuracy.Excellent communication collaboration andstakeholder management skills.Familiarity with IT service management(ITSM) frameworks such as ITIL is desirable.The role can be based anywhere but therewould be an expectation to work UKhours.

leadership,maintenance,licensing,regulations,compliance,itil,cmdb



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