CRM Manager

5 days ago

Noida, India Jubilant Foodworks Full time

Roles and Responsibilities Jubilant FoodWorks is amidst transformation & expansion which will fuel the next level of growth and this creates both challenges and opportunities. While JFL is the largest QSR in the sub-continent, it is set to double in scale & size with Multi Business, Multi Product, Multi Country Operations. Build CRM strategy across customer cohorts - Build a structured CRM program with focus on customer LTV - Use scientific segmentation approach and drive key KPI’s like frequency, winbacks, churn etc. - Drive efficiency in marketing spends by optimising/targeting discounts and improving ROI - Participate in key decision making forums & communicate key insights in an effective and influential manner - Draw insights from consumer research, sentiment analysis and leverage these findings to drive customer engagement Business Support & Funnel Management - Monitor campaign and Own Assets funnels to assess opportunities and build programs to improve conversion andreduce drop-offs experiments) to enable data driven decisions and demonstrate measurable value. -Collaborate with insights team to generate and execute actionable business recommendations (setup A-B - Expedite root cause analyses/insight generation against a given recurring use case Loyalty Program - Work in partnership with the digital tech/product team to launch the loyalty program and personalisation initiatives Impact on Innovations & Changes -Implementation and continuous improvement of CRM processes and systems -Regular monitoring of latest trends in CRM strategies/tools/vendors/channels and driving adoption through pilots and consequently scale-up post success Stakeholder Management – Internal & External - Conduct regular planning and reviews key performance metrics and aid in benefitting from change - Drive precision CRM to support regional, city level, store level business challenges - Work and setup a vendor ecosystem of creative/copy agencies for execution of Customer Lifecycle communication - Coordination with the service provider agencies for new feature development or maintenance/execution of campaigns Desired Candidate Profile Qualification, Experience and Skills: - Post Graduate in Marketing (or related field) from Tier 1 college - 4 to 6 years of experience in CRM/Digital function - Excellent understanding of CRM marketing concepts (retention, churn prevention, reactivation & win-back) and best practices in the industry - Hands-on experience in using new age CRM tools (Moengage, Clevertap etc) and Google Analytics - Exposure and understanding of service providers across CRM channels - Hunger to own the product and take it to next level - Understanding of Loyalty programs and build to scale What do w e e x pect f r o m you? - Creative and structured thinking to solve real-world problems - Strong consumer behaviour understanding & insights - Fail fast, learn faster approach - Comfortable in a high-energy, fast-paced environment - Proficient verbal and written communication skills - Detail-oriented with the ability to self-direct work in an unstructured environment - Excellent partnership and collaboration skills with the ability to work cross-functionally - Good organisational skills including prioritising, scheduling, time management, and meeting deadlines

  • CRM Manager

    19 hours ago

    Noida, Uttar Pradesh, India samaksh estates Full time ₹ 3,12,000 - ₹ 6,24,000 per year

    Job Title: CRM ManagerDepartment: Sales & Customer RelationsReporting To: CRM HeadLocation: Noida Sector-125Job Overview:The CRM Manager will be responsible for managing end-to-end customer relationships post-booking, ensuring a smooth customer experience from booking to possession. This role involves handling client communication, coordinating with internal...

  • CRM Manager

    1 day ago

    Noida, India Ample success Full time

    Job Title: CRM Manager Location: Noida Gender: Females only Key Responsibilities: Manage complete CRM operations and documentation. Schedule and coordinate client meetings. Resolve client queries and ensure smooth communication. Act as the first point of contact for client relationship management. Requirements: Age: 25 35 years. Minimum Graduate. Must have...

  • Crm Manager

    6 days ago

    Ghaziabad, Greater Noida, Noida, India Blackopal Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position Summary:The Assistant Manager CRM will play a key role in managing and optimizing customer relationships for the real estate business. They will be responsible for ensuring smooth communication between the organization and customers, developing effective CRM strategies, and supporting sales and customer service efforts. This position involves...

  • CRM Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Civitech Developers Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    The role of the CRM Manager is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.The Manager of CRM is a key pillar in the business's income generation strategy and he serves to...

  • CRM & Automation Manager

    6 days ago

    Noida, Uttar Pradesh, India IMS Noida Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Position Title: CRM & Marketing Automation ManagerLocation: IMS Design & Innovation Academy (IMS DIA), NoidaReports To: Vice PresidentEmployment Type: Full-Time (Onsite)Experience Required: 4–7 Years in CRM, Marketing Automation, or Growth Marketing (Education sector preferred)About IMS DIAIMS Design and Innovation Academy (IMS DIA) is a leading...

  • CRM Development Manager

    2 weeks ago

    Noida Sector , Noida, Uttar Pradesh, India QHT CLINIC Full time ₹ 10,40,000 - ₹ 48,00,000 per year

    Job DescriptionWe are looking for a CRM Development Manager with strong technical expertise to lead, design, and manage CRM workflows, integrations, and automation systems. The ideal candidate will have hands-on experience in SaaS-based CRM platforms such as LeadSquared, Zoho, or Salesforce, and will be responsible for streamlining customer relationship...

  • CRM Executive

    7 days ago

    Noida, India Ferocraft E-Retail Full time

    A CRM (Customer Relationship Management) Executive is responsible for managing and maintaining customer information, data, and interactions within the company's CRM system. The role focuses on enhancing customer satisfaction, improving retention, and driving business growth through effective CRM strategies and initiatives. Key Responsibilities: Data...

  • CRM Executive

    4 days ago

    Noida, Uttar Pradesh, India CAPEX Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Title: CRM Executive (MBA Fresher)Location: NoidaJob Type: Full-TimeDepartment: Customer RelationsReports To: CRM Manager / Marketing ManagerJob Summary:We are looking for a motivated and detail-oriented MBA fresher to join our team as a CRM Executive. This role involves managing customer relationships, executing CRM campaigns, and supporting customer...

  • Crm Executive

    19 hours ago

    Noida, Uttar Pradesh, India Capitalboon Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    CapitalBoon Consulting seeks a CRM Executive to manage client bookings, payments, and CRM data with accuracy and transparency. Coordinate with teams, ensure client satisfaction, and support CRM strategies. Apply at |

  • CRM Executive

    2 days ago

    Noida, Uttar Pradesh, India Language and Global Language Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Manage and optimize CRM systems for effective customer data management.Analyze customer data to enhance segmentation and targeting strategies.Design and execute CRM campaigns to improve customer engagement.Monitor and report on the effectiveness of CRM campaigns.Collaborate with marketing, sales, and customer service teams to ensure a unified...