Operations Manager

3 weeks ago

Gangtok, India Voyage hospitality Full time

Voyage Hotels and Resorts is a premier hospitality brand committed to providing exceptional experiences and world-class service to our guests. We are looking for a dedicated and experienced Operations Manager to oversee the smooth and efficient operation of our hotel and resort services. The ideal candidate will be fluent in Nepali and possess a strong ability to manage diverse teams, ensuring our guests receive outstanding service and our operations run seamlessly.

Key Responsibilities:

  • Oversee day-to-day operations of the hotel and resort, ensuring a high standard of service and operational efficiency.
  • Implement and monitor operational processes to ensure guest satisfaction, cost control, and smooth service delivery.
  • Supervise and train hotel staff, promoting a positive team environment and a high level of professionalism.
  • Coordinate across departments (front desk, housekeeping, food & beverage, maintenance) to ensure seamless operations and customer experience.
  • Manage key performance indicators (KPIs) and assess operational metrics to identify opportunities for improvement.
  • Handle guest inquiries, concerns, and complaints, ensuring effective and timely resolution to maintain high guest satisfaction.
  • Ensure compliance with health, safety, and regulatory standards.
  • Monitor inventory and supplies to ensure optimal stock levels and minimize waste.
  • Work closely with the senior management team to develop strategies for improving operational performance and profitability.
  • Liaise with local suppliers, partners, and vendors to ensure timely and cost-effective procurement of goods and services.
  • Prepare and present regular reports on operational performance, challenges, and achievements.

Requirements:

  • Proven experience as an Operations Manager, preferably in the hospitality industry.
  • Fluency in Nepali and English, both written and spoken, is required.
  • Strong leadership skills and the ability to manage a team effectively.
  • Excellent communication and interpersonal skills, with a focus on guest satisfaction.
  • Strong problem-solving, organizational, and decision-making abilities.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Knowledge of hotel management systems and operational software is a plus.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.

Why Join Voyage Hotels and Resorts?

  • Be part of a renowned brand in the hospitality industry.
  • Competitive salary and benefits.
  • Opportunities for professional development and career growth.
  • Work in a dynamic, fast-paced, and rewarding environment.

If you are a proactive and experienced professional fluent in Nepali, with a passion for hospitality and operations, we invite you to apply and contribute to delivering memorable experiences for our guests.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Food provided

Education:

  • Bachelor's (Required)

Experience:

  • Operations: 10 years (Required)
  • total work: 10 years (Required)

Work Location: In person

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