telecaller executive

4 hours ago

bangalore, India Snaphunt Full time

The Offer

  • A role that offers a breadth of learning opportunities

The Job

You will be responsible for :

  • Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
  • Working closely with internal stakeholders to solve client issues.
  • Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
  • Developing account plans to enhance service delivery.
  • Defining, developing and maintaining reports to support decision making.
  • Processing & Interpreting data to get actionable insights.
  • Working closely with business users to understand their data analysis needs/requirements.

The Profile

  • You possess a degree in Computer Science, Applied Mathematics, Engineering or related field.
  • You have at least 1 year experience, ideally within a Client Services or Data Analyst role.
  • You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
  • You have good presentation and communication skills and the ability to present you findings clearly and accessibly in the form of reports and presentations to senior colleagues.
  • You are a strong team player who can manage multiple stakeholders
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are adaptable and thrive in changing environments

The Employer

Our client is a premier IT services and staffing company dedicated to supporting clients at every stage of their business journey. Our client specialize in transforming ideas into innovative software solutions, ensuring our clients receive tailored assistance in design, technology, and staffing.

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