Training & Development Manager

5 days ago

Delhi, India Khan Chacha Full time

Post:- Training & Development Manager

Exp 4 to 6 yrs in Restaurant Industry

Jd.:-

Training Strategy & Rollout

l Design and implement a pan-India training strategy aligned with the business goals.

l Identify skill gaps and training needs across kitchen, counter, delivery, and shift leadership roles.

l Create a structured onboarding, role transition, and performance enhancement training roadmap.

Program Design & Delivery

l Build and deliver practical, easy-to-scale training modules on:

l Product knowledge & preparation (SOPs, recipe adherence)

l Guest service standards (speed, accuracy, hospitality)

l POS system & cash handling

l Hygiene & safety.

l Operational efficiency & cost control (wastage, TAT, etc.)

l Store Manager capability development (leadership, staffing, shift management)

l Ensure training is accessible via blended learning formats—classroom, mobile-based micro learning, and on-the-job coaching.

l Conduct Train-the-Trainer (TTT) programs for internal trainers.

Training Implementation & Monitoring

l Support new store openings with end-to-end training delivery and coordination.

l Standardize SOPs and ensure training programs align with brand values and operational goals.

l Conduct periodic evaluations and audits to assess training effectiveness and compliance.

l Collect feedback from stores and operations to continuously refine programs.

People Development & Culture Building

l Champion a culture of continuous learning, high performance, and customer-first mindset.

l Create fast-track development plans for high-potential team members at the front line and store management levels.

l Drive engagement through gamified learning, recognition programs, and career-path workshops.

l Data, Tools & Reporting

l Leverage digital tools and Learning Management Systems (LMS) for training rollouts, tracking, and reporting.

l Monitor key training KPIs: training coverage, completion rates, and impact on store performance.

l Present training impact reports to leadership with actionable insights.

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