Transformation Director

2 weeks ago

bangalore, India HCLTech Full time

Title : Director - Transformation Location : Gurgaon Domain : Order Management Product Fulfilment (Hi Tech industry) Number of Position : 1 Qualifications : Bachelor’s degree/Post Graduate degree, LSS certification (BB preferred) Experience 15+ years domain knowledge in Hi Tech Industry BPO/GBS service industry experience 10+ years in Transformation and Quality role Skills and Experience Required Experience in Building Quality Frameworks independently within Hi Tech function preferably or OTC and smooth implementation and adherence Knowledge of Quality Monitoring process and system Relevant experience in Lean and Digital Transformation, knowledgeable about tools and platforms used in Hi Tech engagements in mid-size to large Global clients Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions Good analytical skills to drive meaningful conversations using insights from data Knowledge and hands on deployment experience in Agentic AI, GEN AI solutions is a must Hands on presentations for senior leadership, advanced MS-Office (excel etc.) Preferred BB certification in Lean Six Sigma from Recognized Institutions Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions Should have prior Team management experience Roles & Responsibilities Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations De-Risk operations through deployment of Risk Control & Best Practice framework, best in class Digital solutions Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place Optimize resource capacity, inter agent variation within Delivery and QA Own and deliver on committed efficiency improvement in engagement through CI Independently lead high impact projects to deliver prioritized business outcome and value delivered Identify Digital led transformation opportunities and bring best practices from existing relationships Institute a reporting mechanism and strong governance for measurement and reporting Anticipate and highlight challenges for resolution to avoid disruption to operations and client business Client satisfaction/ dissatisfaction measurement & analysis through independent surveys. Mentor and build LSS DNA in the operations environment

  • Transformation Director

    2 weeks ago

    bangalore, India HCLTech Full time

    Title : Director - TransformationLocation : GurgaonDomain : Order Management Product Fulfilment (Hi Tech industry)Number of Position : 1Qualifications : Bachelor’s degree/Post Graduate degree, LSS certification (BB preferred)Experience15+ years domain knowledge in Hi Tech IndustryBPO/GBS service industry experience 10+ years in Transformation and Quality...

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