Customer Support executive

3 weeks ago


New Delhi, India Snaphunt Full time
The Offer
Leadership Role
Opportunity to make a positive impact
Attractive Salary & Benefits
The Job
You will be responsible for :
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
The Profile
You have at least 1 year of experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Real Estate, Consulting and Other Services industry.
The candidate should have good communication and should be ok for sales calls.
Should have a minimum 6 months of experience in customer support.
Salary is based on experience and Interview.You possess excellent interpersonal as well as written and verbal communication skills.
You have working knowledge of BPO, Inbound calls, Outbound calls, Sales, Sale, Lead generation, Telecalls and outsourcing
You are highly goal driven and work well in fast paced environments
You possess strong analytical skills and are comfortable dealing with numerical data
You are a strong team player who can manage multiple stakeholders
The Employer
Our client is looking for customer support executive Inbound and outbound calls.

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