Customer Support Executive

2 months ago

New Delhi, India Edfora Full time

About Us


Edfora is an EdTech startup promoted by the founder of the FIITJEE Group. Edfora stands for “Education for All” and pledges to make education inclusive and accessible leveraging the power of technology. Edfora respects high order thinkers and achievers. We have been able to attract impactful performers including the talents that are alumni of IIT, IIM and other top-tier institutes. Our unique ability to innovate comes from a rare combination of rich experience in education domain and cutting edge technology. This empowers us to solve real problems of the education domain, while creating sustainable solutions for the future. Edfora owns a market leading EdTech platform with cumulative 2 lacs+ paid customers and 100+ employees with extraordinary academic outcomes for students, year over an year.


Role Overview:

As a front-line soldier, you will play a crucial role in engaging with our valued clients, building strong relationships, and ensuring their utmost satisfaction through your experience. Your focus will be on handling Inbound/Outbound calls and providing e-mail/chat support to assist customers with using our systems and resolving any technical issues they encounter.


Responsibilities:

  • Manage and resolve customer queries, addressing escalations promptly to ensure timely issue resolution within SLA
  • Collaborate closely with cross-functional teams to ensure swift resolution of customer concerns
  • Cultivate and expand excellent executive client relationships while building strong internal connections to deliver superior performance
  • Triage and prioritize issues based on severity and escalate when necessary
  • Identify and assess customer needs to achieve the highest level of satisfaction
  • Achieve Key Performance Indicators set by the business
  • Operate and maintain customer-related information systems to uphold accuracy and facilitate work progress
  • Keep accurate records of customer interactions and transactions
  • Provide feedback on customer issues and trends to the management team



Requirement:

  • Candidates with 1 to 5 years of experience in service or client relationship management, with excellent English communication skills
  • Proficient in verbal and written communication, capable of effectively connecting with existing clients through calls and emails
  • Able to communicate professionally and confidently with C-Level Executives
  • Possess a persuasive and goal-oriented approach
  • Ability to work accurately under stress and meet tight deadlines
  • Proactive team player with strong interpersonal skills and a forward-looking attitude
  • Good computer navigation and keyboarding skills
  • Capable of making timely decisions, exercising good judgment, and taking ownership of assigned objectives
  • Responsible for handling high volumes of transactions
  • Willingness to work flexible hours, including weekends and rotational weekly offs
  • Basic knowledge of business tools like Excel and PowerPoint
  • Strong problem-solving skills and the ability to think critically

  • Customer Support Executive

    1 month ago

    New Delhi, India Indira Gandhi Institute of Aeronautics Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Support Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    2 months ago

    New Delhi, India JOBS Clap Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support.Responsibilities:To handle calls from customers or clients and provide them with a solution to their queries.Resolving issues and troubleshooting technical problems.Answering questions about a...

  • Customer Support Executive

    7 days ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    4 days ago

    New Delhi, India Saaol Heart Center Full time

    **Customer Support Executive** We are looking for a **Customer Success Executive** to provide hassle-free experience to our patients. She / He will work closely with the Customer Success Manager and other team members as the first point of contact for prospective as well as existing customers/Patients. The customer office executive will answer and direct...

  • Customer Support Executive

    2 months ago

    new delhi, India JOBS Clap Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. Responsibilities: To handle calls from customers or clients and provide them with a solution to their queries. Resolving issues and troubleshooting technical problems. Answering questions about a...

  • Customer Support Executive

    2 months ago

    New Delhi, India Native Rock Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...

  • Customer Support Executive

    2 weeks ago

    New Delhi, India Tazapay Pte Ltd Full time

    Job Title - Customer Support Executive roleLocation - DelhiAbout TazapayTazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of...

  • Customer Support Executive

    2 days ago

    New Delhi, India Tazapay Pte Ltd Full time

    Job Title - Customer Support Executive roleLocation - DelhiAbout TazapayTazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of...

  • Customer Support Executive

    2 months ago

    New Delhi, India ESSVEE SERVICES Full time

    **We are looking for a qualified Female Customer Support Executive. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.** **FLUENT IN...

  • Customer Support Executive

    3 weeks ago

    New Delhi, India Rooter.gg Full time

    Role: Customer Support ExecutiveJob Location: New Delhi (East of Kailash)Experience: 2- 4 YearsAs a Customer Support Executive, you will be responsible for delivering high-quality support to our customers. You will handle customer inquiries, troubleshoot issues, and ensure timely resolution to maintain customer satisfaction. The ideal candidate will have...

  • Customer Support Executive

    4 days ago

    New Delhi, India Rooter.gg Full time

    Role: Customer Support ExecutiveJob Location: New Delhi (East of Kailash)Experience: 2- 4 YearsAs a Customer Support Executive, you will be responsible for delivering high-quality support to our customers. You will handle customer inquiries, troubleshoot issues, and ensure timely resolution to maintain customer satisfaction. The ideal candidate will have...

  • Customer Support Executive

    2 weeks ago

    new delhi, India Tazapay Pte Ltd Full time

    Job Title - Customer Support Executive role Location - Delhi About Tazapay  Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care...

  • Customer Support Executive

    4 days ago

    new delhi, India Tazapay Pte Ltd Full time

    Job Title - Customer Support Executive role Location - Delhi About Tazapay  Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care...

  • Customer Support Executive

    2 months ago

    New Delhi, India First Choice Consultant Service Full time

    Customer Support Executive Exp: - 2 - 5 Years Salary upto 25,000 to 30,000 Location: Darya Ganj, New Delhi JOB RESPONSIBILITIES: Responsible to Coordinate with customer for dispatch Responsible to Process customer PO in software (ERP) Responsible to Short out customer each quarry Responsible to share quote to customer as per his...

  • Customer Support Executive

    2 months ago

    New Delhi, India E-Square Alliance Private Limited Full time

    We are hiring **Female Customer Support Executive**, having excellent communication skills and positive attitude towards works. You should have minimum 1-year experience in the customer support/customer service or if you are a fresher then must have good communication skills. **Roles and Responsibilities**: - Should clarify customers queries and give an...

  • Customer Support Executive

    3 days ago

    New Delhi, India The Prime Consultants Full time

    Work From Office, Gurugram Company Teleperformance Only Graduated Blended Process Profile - Customer support executive 5 days working Rotational Shifts & Week offs Both Side Cabs 1 time meal Excellent communication required Salary-27K-34K CTC **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹27,000.00 - ₹35,000.00 per...

  • Customer Support Executive

    2 days ago

    New Delhi, India OSS education Full time

    **Customer Support Executive** We are looking for immediate joiner for the position of Customer Support Executive. **Responsibilities**: - Identify strong potential prospects, to generate lead opportunities. - Engaging and interact information to potential customers. - Create a good connection with your client with your skills and crack a deal. - Follow...

  • Customer Support Executive

    2 months ago

    Delhi, India Dromen & Co Full time

    We are looking for a qualified _**Female Customer Support Executive**_. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. **FLUENT IN...