Consultant – Service Now Developer

3 weeks ago

mumbai, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting Applications for the role of Consultant – Service Now Developer

In this role, you will be Managing Production tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow Platform

Responsibilities
• Working knowledge in all aspects of ServiceNow Applications development.
• Participate in solution discussions and contribute to user story creation.
• Collaborate with Business Analyst, Architect and Technical Lead.
• Code/configure technical solution as per requirements.
• Perform Unit testing, resolve defects identified in Unit testing.
• Develop features, bug fixes and write various Server-side and client-side scripts
• ServiceNow Integrations using Spokes and custom API with external tools.
• Manage Production support tasks including ServiceNow Application maintenance including version upgrades. Coordinate upgrades to Production and Sub-Production instances, coordinate sub-production testing, evaluation, and regression remediation, Perform day-to-day administration of the ServiceNow Platform
• Work with a remote team, requiring ability to communicate well via phone and email (writing skills)
• Stay current with new and updated capabilities of the ServiceNow Platform
• Maintain the integrity of the ServiceNow platform across the organization
• Assisting in troubleshooting effort
• Monitor and review patch / release issues

Qualifications we seek in you
Minimum Qualifications
• Certified System Administrator (CSA) in ServiceNow
• Understanding Agile and SCRUM
• Experience in administering Now Platform
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
• Web Services integration experience, particularly REST
• IT Graduate

Preferred Qualifications/ Skills
• Certified SNOW Application Developer (MCAD)

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