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Tutor Community Engagement Manager

1 month ago

Bangalore, India BrightCHAMPS Full time
Job Title: Tutor Community Engagement Manager Location:

Bangalore - BrightChamps Office Employment Type:

Full-Time About BrightChamps: BrightChamps is a leading global edtech company revolutionizing learning for kids aged 6-16. We offer courses in

coding, financial literacy, mathematics, and emerging technologies , with multiple learning formats such as

nano courses, self-paced learning, teacher-led classes, and hackathons . Our platform empowers students to learn at their own pace while engaging in exciting, gamified learning experiences. Role Overview: We are looking for a

Tutor Community Engagement Manager

to drive engagement, satisfaction, and retention within our growing tutor community. This role involves

resolving tutor concerns ,

managing engagement programs , and

building HR systems

to foster a strong, motivated, and committed tutor network. The ideal candidate will act as the

central point for tutor feedback , tracking

Tutor Satisfaction Score (similar to NPS)

and implementing strategies to improve tutor experience and community well-being. Key Responsibilities: 1️⃣ Tutor Engagement & Weekly Connects: Conduct

weekly connect sessions

with tutors to

address concerns, share updates, and provide support . Foster a sense of

community and belonging

through structured engagement initiatives. Drive adoption of new teaching tools, methodologies, and system updates among tutors. 2️⃣ Tutor Support & Escalation Handling: Act as the

primary point of contact

for tutors facing

pay-related issues, system challenges, and operational concerns . Develop a

structured ticketing and escalation matrix

for

efficient issue resolution

in collaboration with

HR, Finance, and Tech teams . Track and analyze

trends in tutor issues

to proactively

reduce friction and enhance efficiency . 3️⃣ Managing Tutor Engagement Programs: Oversee programs like the

Star Teacher Program

to recognize and reward high-performing tutors. Design and implement tutor appreciation, learning, and mentorship initiatives to enhance the tutor experience. Develop strategies to

increase tutor retention and reduce attrition rates . 4️⃣ Tracking Tutor Satisfaction & Happiness Index: Act as the

central node

for tracking and analyzing

Tutor Satisfaction Score (similar to NPS) . Monitor the

Tutor Happiness Index

by gathering real-time feedback and insights from the community. Collaborate with internal teams to make

data-driven improvements

based on tutor feedback. 5️⃣ Building HR Systems & Community Processes: Develop and implement

HR policies and systems

tailored for the tutor community. Create

structured escalation processes

for different levels of tutor concerns. Design and manage initiatives that promote a

positive, engaged, and thriving tutor network . Key Performance Indicators (KPIs): ✔

Tutor Response Time & Issue Resolution Rate ✔

Tutor Satisfaction Score (NPS Equivalent) & Happiness Index ✔

Retention & Engagement Rates in Tutor Programs ✔

Adoption Rate for New Systems & Processes ✔

Effectiveness of Escalation Handling & Resolution Timelines Requirements: ✅ 3+ years of experience in

community engagement, tutor management, tutor operations ✅ Strong

problem-solving and stakeholder management skills . ✅ Experience working with

ticketing systems, CRM tools, or community engagement platforms . ✅ Ability to

analyze tutor feedback

and generate

actionable insights . ✅ Passion for

educational technology, community building, and tutor well-being . ✅ Experience in

HR processes , tutor engagement, and tracking satisfaction metrics like

NPS/Happiness Index . Why Join BrightChamps? ✨ Be a key driver of

tutor engagement and retention

at a global edtech leader. ✨ Lead

strategic initiatives

to improve tutor experience and satisfaction. ✨ Work in a

collaborative and fast-paced environment

with strong career growth opportunities. ✨ Competitive salary and benefits package. Interested candidates can apply at:

(Provide application link or email)

This updated

Tutor Community Engagement Manager

JD reflects the

engagement, support, and HR responsibilities

while keeping it structured and appealing.

Let me know if you need further tweaks