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Desktop support engineer

4 weeks ago

Bangalore, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskside Support Engineer Experience: Minimum 1 Year Location: Bengaluru Job Summary: We are looking for a proactive and skilled Deskside Support Engineer to join our IT team in Bangalore. The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and mac OS environments, basic network troubleshooting, and end-user support. Key Responsibilities: • Install, configure, and maintain Windows and mac OS operating systems. • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. • Install, update, and patch software applications and security tools. • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, One Drive, and Share Point. • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required). • Manage user accounts, groups, and permissions using Active Directory. • Assist with system upgrades, data migrations, and routine backups. • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems. • Perform basic configuration and support of network devices such as routers, switches, and firewalls. • Assist in IP address configuration and network printer setup. • Monitor and maintain network performance at the location. • Respond to IT support tickets, ensuring timely and effective resolution. • Document technical issues, solutions, and IT processes accurately. • Ensure compliance with IT security policies and industry best practices. • Manage IT assets and maintain inventory for your designated location. Preferred Skills: • Strong troubleshooting and problem-solving abilities. • Basic understanding of Firewalls and Layer 2 Switches. • Familiarity with ITSM tools for ticket management. • Ability to work independently and prioritize tasks.