
Quality Analyst
4 weeks ago
Roles and Responsibilities
- Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.
- Develop and maintain process documentation for quality control procedures.
- Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.
- Collaborate with team members to resolve issues related to call quality and customer satisfaction.
- Provide training on quality assurance processes to new hires.
Desired Candidate Profile
- 1-6 years of experience in a BPO or call center environment.
- Strong understanding of Quality Audit principles and practices.
- Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
- Excellent analytical skills with ability to interpret data effectively.
SALARY COMPENSATION : Upto 4 LPA
INTERESTED CANDIDATES REACH ME ON THIS :
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