Quality Analyst

17 hours ago


Mohali, Punjab, India TP Full time

Roles and Responsibilities

  • Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.
  • Develop and maintain process documentation for quality control procedures.
  • Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.
  • Collaborate with team members to resolve issues related to call quality and customer satisfaction.
  • Provide training on quality assurance processes to new hires.

Desired Candidate Profile

  • 1-6 years of experience in a BPO or call center environment.
  • Strong understanding of Quality Audit principles and practices.
  • Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.
  • Excellent analytical skills with ability to interpret data effectively.

SALARY COMPENSATION : Upto 4 LPA

INTERESTED CANDIDATES REACH ME ON THIS : rozy.rozy1@teleperformancedibs.com


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