![Bennett Coleman and Co. Ltd](https://media.trabajo.org/img/noimg.jpg)
IT Service Delivery Manager
3 weeks ago
Areas of Responsibility
· Provide support for key IT infrastructure initiatives (management and technology roll out) and related IT operation projects
· Should be well versed with Cloud technologies (preferably Office 365 suite), Line of Business (LOB) Applications, Active Directory, MS-Exchange & Service Desk model
· Provides direct support to VIP users on Microsoft Windows Platform & Apple MAC /iCloud (must to have hands on experience)
· Will provide basic level support on in house applications and if required will work with the Appl LOB team, Server and Network teams for the resolution
· Act as an escalation Lead or Subject Matter Expert for in house L1 / L2 technical teams to resolve peculiar technical issues specific to Windows and Cloud and internally with Infra, Network, Production and Editorial during critical shifts
· Will liaison with vendors, OEMs, Service Integrators and Subject Matter Experts for escalated calls
· Provides executive/VIP support / shareholder support in business or non-business hours as per request (on site / off location)
· Will be responsible for end to end call closure as per client satisfaction.
· Drive Technology adoption and employee readiness on latest technologies (end user space) by delivering them productivity sessions on deployed tools and technologies
· Support Build, Install, Move, Add, and Change (BIMAC) Services
Follow BCCL and TGIT standards, procedures and security policies and ensures predefined support metrics including configuration compliance %, SLA, client satisfaction can be met.
-
Service Delivery Manager
1 month ago
noida, India Fujitsu Full timeManages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...
-
Service Delivery Manager
2 months ago
Noida, India Fujitsu Full timeManages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...
-
Service Delivery Manager
3 weeks ago
Noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Service Delivery Manager
2 months ago
Noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Service Delivery Manager
3 weeks ago
noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Service Delivery Manager
2 months ago
noida, India Idemia Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Service Delivery Coordinator
2 months ago
Noida, India Axiom Technologies Full time**Roles & Responsibilities** - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to...
-
Service Delivery Manager
4 weeks ago
noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Service Delivery Manager
4 weeks ago
Noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Service Delivery Manager
3 weeks ago
noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Service Delivery Manager
3 weeks ago
Noida, India Landis+Gyr Full timeLandis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy...
-
Corporate Functions
3 weeks ago
Noida, India KPMG India Full timeThe Infrastructure Delivery Manager will be responsible for managing the on-going program within the Framework Contract. This role focuses on delivery of high quality and reliable technology infrastructure services in line with business needs. - Key focus area - Service Delivery and Stakeholder Management. - Maintaining end-to-end accountability for...
-
Corporate Functions
2 months ago
Noida, India KPMG India Full timeThe Infrastructure Delivery Manager will be responsible for managing the on-going program within the Framework Contract. This role focuses on delivery of high quality and reliable technology infrastructure services in line with business needs. - Key focus area - Service Delivery and Stakeholder Management. - Maintaining end-to-end accountability for...
-
Service Delivery Manager
1 month ago
noida, India Fujitsu Full timeService portfolio, key areas Deep understanding of the contract and clear SLA ownership Accounts responsible of Fujitsu production as a whole Deep understanding of the customers business and customers technical environment. Excellent communication skills. Service portfolio, Internal services: SDM continuously develops Customers IT environment. SDM takes part...
-
Service Delivery Manager
6 days ago
Noida, Uttar Pradesh, India Fujitsu Full timeService portfolio, key areas Deep understanding of the contract and clear SLA ownership Accounts responsible of Fujitsu production as a whole Deep understanding of the customers business and customers technical environment. Excellent communication skills.Service portfolio, Internal services:SDM continuously develops Customers IT environment. SDM takes part...
-
Service Delivery Director- EMEA
6 days ago
Noida, Uttar Pradesh, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.'s efforts to strengthen client relationships and to develop new business opportunities in order to build...
-
Service Delivery Director- EMEA
4 weeks ago
Noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...
-
Service Delivery Director- EMEA
3 weeks ago
Noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...
-
Service Delivery Director- EMEA
4 weeks ago
noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...
-
Service Delivery Director- EMEA
3 weeks ago
noida, India Iron Systems Full timeExperience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...