Service Delivery Director- EMEA

3 weeks ago


noida, India Iron Systems Full time
Experience Requirement: 15–25 Years
 

Job Description

As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: 

Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to build revenue from our service offerings in India, UK, NL, and the United States.

Effective and proactive communication with customers, assuring 100% adherence to the commitments.

Drive end to end Delivery of Services to all customers: planning phase to BAU Operations.

Review and monitor delivery performance metrics and ensure Service Levels are always met.

Achieve highest level of customer satisfaction.

Manage customer expectations and maintain positive relationships with customers.

Manage Customer Relationship and build rapport with all the stakeholders.

Develop and maintain long-term relationships with accounts.

Drive Delivery Lead Sales (Account Farming and Cross Selling).

Tracking & Closure of Account Receivables.

Drive customer SPOCs to close approvals and payments.

Act as a liaison between clients and management for business execution.

Provide client consultations about company products or services.

Create Happy Customers & Customer Testimonials.

Ensure Customer Satisfaction and Customer Success.

Delivery performance rating on people and process from the customer. 

Account Health Check and Publish dash boards.

Plan and Execute QBRs.

Develop new business opportunities with potential and existing clients to achieve revenue goals.

Highest point of Delivery Escalation.

Protect projected revenue, drive GP improvement, and billing as per the guidelines without leakages.



  • Noida, Uttar Pradesh, India Iron Systems Full time

    Experience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.'s efforts to strengthen client relationships and to develop new business opportunities in order to build...


  • Noida, India Iron Systems Full time

    Experience Requirement: 15–25 Years   Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following:  Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...


  • Noida, India Iron Systems Full time

    Experience Requirement: 15–25 Years   Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following:  Responsible for directing and overseeing Iron Systems Inc.’s efforts to strengthen client relationships and to develop new business opportunities in order to...


  • Noida, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...


  • Noida, India Zones Full time

    As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney, Dallas to New Delhi and beyond - with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. Headquartered in New Delhi and...


  • Noida, Uttar Pradesh, India MetLife Full time

    Metlife, Inc. has a long history of safeguarding families and finances globally, offering a range of financial services such as insurance, annuities, and asset management.Role Value Proposition:This position is part of the Global Actuarial Modeling (GAM) team for the EMEA Region, ensuring the delivery of accurate and timely financial numbers crucial for...


  • Noida, Uttar Pradesh, India MetLife Full time

    Metlife, Inc. has a long history of safeguarding families and finances globally, offering a range of financial services such as insurance, annuities, and asset management.Role Value Proposition:This position is part of the Global Actuarial Modeling (GAM) team for the EMEA Region, ensuring the delivery of accurate and timely financial numbers crucial for...


  • Noida, India Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...


  • Noida, India Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...


  • Noida, Uttar Pradesh, India Gas Power Global Supply Chain Full time

    **Job Description Summary**: Provide transactional support to sourcing workstreams across EMEA+SA...New Units, Services, BCC, and Initiatives **Job Description Summary** Provide transactional support to sourcing workstreams across EMEA+SA...New Units, Services, BCC, and Initiatives. **Responsibilities** Manage improvement projects driving measurable...


  • Noida, India Fujitsu Full time

    Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...


  • noida, India Fujitsu Full time

    Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...


  • Noida, India ACS Global Tech Solutions Pvt. Ltd. Full time

    Role purposeThe Director, Engineering Services Delivery serves as primary go-to-person for all Engineering related support for global Engineering opportunities in Staffing or Solutions. Will have functional responsibilities for setting up and managing Engineering Design Center in India, or globally as needed. This role will also be tasked with supporting the...


  • Noida, Uttar Pradesh, India MetLife Full time

    Position Summary: The position requires a senior level Infrastructural Hosting server administrator to provide MetLife business customers with best in class support services. The Director of Infrastructure Services will be responsible for developing, implementing, and monitoring a strategic, comprehensive enterprise and Infrastructure management program....


  • Noida, India Axiom Technologies Full time

    **Roles & Responsibilities** - Maintaining positive relationships with customers. - Identifying customer needs and overseeing service delivery within the business context. - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Managing finances and budgets. - Determining ways to...


  • Noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • Noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...


  • noida, India Idemia Full time

    Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...

  • Corporate Functions

    3 weeks ago


    Noida, India KPMG India Full time

    The Infrastructure Delivery Manager will be responsible for managing the on-going program within the Framework Contract. This role focuses on delivery of high quality and reliable technology infrastructure services in line with business needs. - Key focus area - Service Delivery and Stakeholder Management. - Maintaining end-to-end accountability for...