Senior Client Relations Manager
4 weeks ago
Position Overview:We are seeking a dynamic, highly motivated, and customer-focused
Senior
Client Relations Manager
to join our team in the real estate industry. The successful candidate will be responsible for managing relationships with clients, ensuring their needs are met, and delivering exceptional service throughout their journey with us.
Experience
- 3 - 5 yearsLocation
- ChennaiSalary
- up to 50K per month
Key Responsibilities:Client Interaction & Relationship Management:Act as the primary point of contact for clients throughout their real estate experience.Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.Follow up with clients regularly to ensure satisfaction and resolve any issues or concerns.Customer Service:Provide a high level of customer service, responding to inquiries and addressing client concerns in a timely manner.Handle and resolve client complaints with professionalism and empathy, ensuring a positive client experience.Coordinate with other departments (e.g., Design, finance, operations) to ensure smooth transactions for clients.Documentation & Reporting:Maintain and update client records.Ensure all documentation related to client transactions is accurate and complete.Prepare reports on client interactions, and also share reports to the client.Market Knowledge:Stay updated on the latest market trends, property values, and industry developments.Provide clients with relevant and up-to-date information about the real estate market.
Qualifications:Bachelor’s degree in Business Administration, Real Estate, Marketing, or related field.Minimum of 2-4 years of experience in client relations, sales, or customer service, preferably in the real estate industry.Basic level of digital marketing knowledge is requiredStrong communication and interpersonal skills, with an ability to engage and build rapport with clients.Excellent negotiation and problem-solving skills.Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.Knowledge on real estate industryProficient in Meta Business Suite
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