Customer Success Manager

1 week ago

mumbai, India ServiceNow Full time
Job Description

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

  • Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Qualifications

To be successful in this role you have:

  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus

FD21


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at  for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

  • Customer Success Manager

    5 days ago

    Mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...

  • Customer Success Manager

    3 months ago

    mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...

  • Customer Success Manager

    3 months ago

    Mumbai, India One Point Six Technologies Pvt Ltd Full time

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    Customer Success Manager - GTAC | Location: Mumbai and PunePurpose of the RoleAs a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. Youll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your...

  • Customer Success Manager

    1 month ago

    Mumbai, Maharashtra, India timesjobs Full time

    Customer Success Manager - GTAC | Location: Mumbai and PunePurpose of the RoleAs a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. Youll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your...

  • Customer Success Manager

    4 weeks ago

    mumbai, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : MumbaiAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : MumbaiAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    1 month ago

    Mumbai, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : MumbaiAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    4 weeks ago

    Mumbai, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. Manager Location : Mumbai About Darwinbox- Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of...

  • Customer Success Manager

    1 month ago

    Mumbai, India Darwinbox Full time

    Role : Customer Success Manager- Manager/ Sr. ManagerLocation : MumbaiAbout Darwinbox-Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Morningstar Full time

    Job Title: Customer Success Manager The Group: Morningstar's products transform our high-quality data, independent research, and technological expertise into well-designed tools that delight our clients. The product management, product development, and service teams collaborate with our Customer Success group to help provide clients with relevant...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Haptik Full time

    What we want to accomplish and why we need you? Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the...

  • Customer Success Manager

    4 weeks ago

    mumbai, India MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Customer Success Manager

    1 month ago

    Mumbai, India MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Customer Success Manager

    1 week ago

    Mumbai, India Morningstar Full time

    Job Title:Customer Success ManagerThe Group:Morningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that delight our clients. The product management, product development, and service teams collaborate with our Customer Success group to help provide clients with relevant products and...

  • Customer Success Manager

    4 weeks ago

    mumbai, India Morningstar Full time

    Job Title: Customer Success Manager The Group:   Morningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that delight our clients. The product management, product development, and service teams collaborate with our Customer Success group to help provide clients with...

  • Customer Success Manager

    1 month ago

    Mumbai, India Morningstar Full time

    Job Title: Customer Success Manager The Group:   Morningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that delight our clients. The product management, product development, and service teams collaborate with our Customer Success group to help provide clients with relevant...

  • Customer Success Manager

    2 weeks ago

    Mumbai, India MongoDB Full time

    Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. This is a relatively new role at MongoDB, so we are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program....

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India timesjobs Full time

    Job Role: Customer Success ManagerLocation: Mumbai:Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and servicesWorking with your accounts to grow their usage and product adoption (New Products WhatsApp, Rich Communication Services RCS etc.)Advocate for your customers internally as you work...