Servicing Engineer

1 month ago


Chennai, India Statiq Full time
About Us

Job Role: Service Engineer

Location: Chennai

Sector: Electric Vehicle Charging

Job Type: Full-Time

Department: Servicing

Why Statiq?

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.

Responsibilities

- Services Complaints Management- Services Spares Inventory Record Maintain- Service Associates Management- Customer Escalation Management- Service Revenue Generation- Training to Customers/ Service PartnernerDaily Reports as per Management Requirement

Requirements

WHAT ARE WE LOOKING FOR?

- To develop Good Interpersonal relationship with Customers/Other Team Members.- Good Product Knowledge for EV Chargers/SMPS/UPS.- Familiar in working on Laptop/ Excel/MS Word/Power Point- Extensive travelling in respective Circle/ Region.- Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.- Capability to Manage Associate Manpower.- Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging- Protocols -GB/T, CCS-2, AC Type2.- Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.- Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation- Knowledge of LV, HV components, BMS, Controllers & Micro Controllers

Requirements

Eligibility Criteria: -

- Degree/ Diploma in Electrical / Electronic Engineering- 3-5 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.- Good English Communication in Written/ Speaking.

Benefits

WHAT'S IN IT FOR YOU?

- Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.- Amazing exposure to start-up culture – Be ready to take up challenges- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.- Medical Insurance covering your whole family
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