Service Engineer

4 weeks ago

Chennai, India NexGen TechSoft Full time

NexGen TechSoft Consulting Services offers unparalleled recruitment services which take your organisation to the next level of success. Today, we placed the most efficient candidates at various companies across various industries. We provide skilled job aspirants for varied levels such as managerial, senior, junior, executive, and associative level. We provide suitable candidates for IT and Non IT Segments.

The Role

As a Field Service Representative, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your interpersonal skills, creativity and can-do attitude is crucial. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

You will be responsible for :

  • Computer services, Laptop services, Networking, Printer services, Software installation, Preventive Maintenance.
  • Install new equipment and to perform checks following installation to ensure that all systems are in working order.
  • Responsible for troubleshooting the problem and assessing whether parts can be repaired or need to be replaced.
  • Understanding the electrical, electronics, mechanical, and pneumatics of systems
  • You will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair, and validation of Agilent systems solutions which may include hardware, software and networking products as well as operating systems.
  • Installation, perform qualifications and optimize hardware/software/network products and method optimization at customer sites.
  • Diagnoses and resolves product performance problems.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering, or a related field.
  • You have at least 1 year of experience, ideally within a Network Engineer / Systems Engineer or Service Management role.
  • You have a working knowledge of computer services, laptop services, and Networking
  • Good Personal and professional communication skills
  • Learning attitude
  • Sound Technical knowledge

What's on Offer?

  • Work within a company with a solid track record of success
  • Attractive salary & benefits
  • Opportunity to make a positive impact

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