Zonal Business Manager

About UsJoin India's electronics retail revolution with Croma, a Tata Group company, where you'll shape the future of tech retail. We offer cross-functional growth opportunities and the chance to be part of the trusted Tata legacy spanning over 150 years.As one of Brand Finance India's top 100 most valuable brands, we are crafting experiences, driving innovation, and redefining the future of electronics retail. Be part of a team that's not just riding the wave of change, but also creating it. Come, help us shape the way India interacts with technology.Why Croma?Join us and be at the cutting edge of India's electronics revolution. We're not just selling gadgets, we're crafting experiences, driving innovation, and redefining the future of retail.At Croma, every day brings new opportunities to learn, grow, and make a tangible impact. Whether you're passionate about technology, customer experience, or business strategy, you'll find a place to thrive and make a difference.Be part of a team that's not just riding the wave of change, we're creating it. Your ideas, your energy, and your ambition will help shape the way India interacts with technology.Work with a trusted brandAs part of the Tata Group, Croma embodies the values of trust, integrity, and excellence. When you work with us you become part of a legacy that's been built over 150 years, and you contribute to a brand that is consistently recognised as one of the most valuable.An equal opportunities employerWe provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.Roles & Responsibilities:Sales and Revenue GrowthDevelop and implement strategies to maximize revenue and profitabilityMonitor store performance, analyse sales data, and take corrective actions to address gapsDrive promotional campaigns and initiatives to boost salesAchieve sales targets for the zone by monitoring store performanceAnalyse sales trends and take corrective actions where necessaryStore Operations ManagementEnsure operational efficiency across all stores in the zoneOversee inventory management to minimize stock-outs and shrinkageMaintain store compliance with company policies, procedures, and standardsOversee store layouts, product displays, and overall brand representation.Team Leadership and DevelopmentLead, motivate, and develop store managers and their teamsProvide training, coaching, and regular performance feedbackSet performance goals and provide regular feedback to ensure team alignment with business objectivesFoster a positive and collaborative work environmentCustomer ExperienceDrive initiatives to improve customer satisfaction across all storesMonitor customer feedback and implement improvement plansEnsure a consistent and exceptional customer experience across all storesMonitor customer feedback and address service-related issues promptlyLead initiatives to enhance customer satisfaction and loyaltyStrategic Business Planning and ExecutionCollaborate with leadership team to develop business plans for the zoneIdentify growth opportunities, including new store openings or market expansionsMonitor market trends and competitor activities to stay aheadDevelop and execute Zonal business plans aligned with company goalsMonitor budgets and control costs to optimize profitabilityConduct regular reviews of store performance and market dynamicsMarket and Competitor AnalysisStay updated on market trends and competitor activitiesIdentify opportunities for growth and innovation in the zoneProvide insights and feedback to senior managementCompliance and Risk ManagementEnsure all stores adhere to legal and regulatory requirementsImplement safety, security, and risk management measuresAddress escalated operational, customer or people-related issuesManage risk by implementing safety and security measuresReporting and CommunicationProvide regular updates on sales performance, store operations and market insightsAct as a bridge between the corporate office and store teams to ensure alignment and clarityRepresent the zone in cross-functional meetings and strategic initiativesKey Metrics to Track:Sales growth and achievement of targetsZone profitability and cost managementCustomer satisfaction scoresEmployee performance and retention ratesInventory shrinkage and operational compliance levelsSkills & Competencies:Excellent verbal and written communication skills.Strong leadership and team management abilitiesExcellent analytical and problem-solving skillsProven ability to drive sales and improve operational efficiencyCustomer-centric mindset with a focus on delivering superior serviceStrong collaborative & growth mindset.Qualification/Experience:Educational Qualification: Bachelor's degree in Business, Retail Management or a related field | MBA preferredMinimum 10–12 years of experience in retail operations with at least 3–5 years in a regional/zonal leadership roleExperience managing multiple retail outlets in a fast-paced environment