▷ [Only 24h Left] Customer Retention and Accounts Specialist

1 week ago


Bengaluru, India Applicantz Full time
THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

Provides support to one or more Program Managers, helping to ensure program is executed successfully. Under the leadership of Program Manager, will perform a wide range of tasks to help drive overall implementation of program goals and objectives.

Qualifications and experience:

- Experience in customer service.- Strong communication and negotiation skills.- Proficiency with CRM systems.- This requires advanced knowledge of Microsoft Excel software- This requires basic knowledge of Microsoft Word.- Analytical skills to track performance metrics and improve processes.- Organized and detail-oriented with the ability to meet deadlines.

Responsibilities

Customer Engagement:

- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.

Order and Account Management:

- Process orders promptly after the customer reaches out and sends purchase confirmation.- Coordinate account suspensions for non-response as needed, ensuring proper documentation.

Follow-Up Tracking and Reporting:

- Maintain detailed records of follow-ups and interactions.- Generate reports on:- Number of follow-ups conducted.- Conversion rates from trials to purchases.- Accounts suspended due to non-response.

  • Greater Bengaluru Area, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...


  • Greater Bengaluru Area, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...


  • Bengaluru, Karnataka, India Sumadhura Infracon Pvt Ltd Full time

    About the Role: As a Retention Specialist, you will be responsible for developing and executing customer-centric retention strategies to improve customer satisfaction and loyalty.Key Responsibilities:- Design and implement retention programs to improve customer retention and brand loyalty.- Analyze customer behavior and program data to inform...


  • Bengaluru, India Planview Full time

    Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We...


  • Bengaluru, India Turno Full time

    We are looking for a Retention Marketing Manager (CLM) to lead and accelerate our efforts around engaging and retaining existing customers and managing end-to-end funnel stage metrics for an acquired user to drive better retention. The role involves working closely with cross-functional teams and optimizing customer journeys by applying growth principles to...


  • Bengaluru, Karnataka, India Styleverse lifestyle pvt Ltd Full time

    Styleverse Lifestyle Pvt LtdAbout Us:At Styleverse Lifestyle Pvt Ltd, we're revolutionizing fashion retail with cutting-edge strategies and personalized customer experiences.Job Title: Customer Retention Specialist - E-commerceLocation: BangaloreSalary: ₹1,200,000 per annum (Negotiable based on experience)Job Description:We are seeking an experienced...


  • Bengaluru, Karnataka, India Lovelocal Full time

    About the Role:Lovelocal, India's fastest-growing hyper-local e-commerce platform, is seeking a skilled Customer Retention Marketing Specialist to join their team. As a key member of the retention marketing team, you will be responsible for defining and executing campaigns with external and internal stakeholders to meet user retention goals.The ideal...


  • Bengaluru, Karnataka, India Furlenco Full time

    We are seeking a highly motivated, customer-focused and data-driven Senior Customer Retention Specialist to join our Strategy team at Furlenco.The ideal candidate will play a critical role in driving customer retention and revenue growth by managing the renewal process for existing subscribers. This role requires a strong attention to detail, excellent...

  • Accountant, Senior

    6 months ago


    Bengaluru, India Zebra Full time

    Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard,...


  • Bengaluru, Karnataka, India BrightCHAMPS Full time

    Do you have a keen eye for detail and a passion for driving business growth through digital marketing? Are you a strategic thinker with a talent for storytelling?BrightCHAMPS is on the lookout for a Retention Marketing Specialist who can develop and execute email marketing campaigns that foster customer loyalty and retention. As a key member of our marketing...


  • Bengaluru, Karnataka, India Only Much Louder Full time

    We are seeking a Customer Success Strategist to join our team at Only Much Louder. As a key member of our Customer Success team, you will play a vital role in establishing and nurturing relationships with our clients.Job OverviewThe Customer Success Strategist will be responsible for leading the onboarding process for new clients, ensuring a seamless...


  • Bengaluru, Karnataka, India BiteSpeed Full time

    At BiteSpeed, our purpose is to create a workplace that's personal, supportive, and empowering. As a Retention Specialist, you'll play a critical role in driving customer success and loyalty, working closely with cross-functional teams to deliver seamless experiences.With a focus on building long-term relationships, identifying customer needs, and developing...


  • Bengaluru, Karnataka, India BiteSpeed Full time

    BiteSpeed is a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We're currently working with 2500+ e-commerce brands globally across 50+ countries and have raised $5.5M+ along the journey.As our new Customer Retention Specialist, you'll own customer relationships, make them successful and fans of BiteSpeed. You'll...


  • Bengaluru, Karnataka, India Printo Full time

    About Printo: As India's largest chain for Printing, Gifting, and Merchandising with 30+ stores across major cities and a growing online presence, we aim to scale rapidly to achieve ₹1000 crore revenue and prepare for an IPO by 2025. We're seeking a passionate, data-driven Growth Marketing Professional who will drive acquisitions, engagement and retention...


  • Bengaluru, Karnataka, India Talent Corner HR Services Pvt Ltd Full time

    We are a leading provider of HR services, Talent Corner HR Services Pvt Ltd, seeking an exceptional Crm specialist to join our team. This role is perfect for a highly motivated individual with 2-4 years of experience in creating successful campaigns for direct-to-consumer and e-commerce businesses.About the RoleThe ideal candidate will have a proven track...


  • Bengaluru, Karnataka, India Lovelocal Full time

    About LoveLocalLoveLocal is India's fastest-growing hyper-local e-commerce platform, empowering local retailers. We are revolutionising how India shops for daily essentials by digitising our favourite neighbourhood retailers.As a Retention Marketing Specialist, you will be responsible for driving customer engagement and loyalty through retention marketing...


  • Bengaluru, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...


  • Bengaluru, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...


  • Bengaluru, Karnataka, India Arting Digital Private Limited Full time

    Job Title: Customer Support SpecialistArting Digital Private Limited is seeking a skilled and enthusiastic Customer Support Specialist to join our team in Bangalore. This role involves providing exceptional support to customers, ensuring their satisfaction with our product.As a key member of our customer-facing team, you will be responsible for:Providing...


  • Bengaluru, India Applicantz Full time

    THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all...