Global Helpdesk Engineer

4 weeks ago

Hyderabad, India Maxeon Solar Technologies Full time

Powering Positive Change™

In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years – from the very edge of outer space to countless rooftops below.

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.

Are you ready to power positive change?

Job Summary

As we continue to grow, we are looking for a world-class Global Helpdesk Engineer based in Hyderabad, India and reporting to the Global Helpdesk Manager . In an industry that is reshaping the world’s energy future, there’s no better place to be.

You will serve as first contact point for internal customers seeking technical assistance via various channels such as phone, email, or chat. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team

You’ll be responsible for:

  • Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
  • Perform troubleshooting using different diagnostic techniques.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Provide quick resolution and excellent customer service.
  • Redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services.
  • Keep record of problems and their resolution and follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Develop and maintain knowledge base. Suggest improvements on procedures.
  • Other tasks that will be assigned by the leader from time to time.

You should bring:

  • Degree in Information Technology, Computer Science, or equivalent.
  • Minimum 0-2 years’ experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
  • Common desktop laptop hardware along with software knowledge related to common desktop applications and M365 services, Active Directory, network, and system.
  • Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

Our Commitment to Equal Opportunities:

Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.

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