Helpdesk Engineer

3 weeks ago

Hyderabad, India Maxeon Full time

Powering Positive Change™  

 

Join Our Team at Maxeon: Global Helpdesk Engineer – Where Innovation Meets Sustainability

 

Who We Are: Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution. Our mission? To champion solar energy for a sustainable future. In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 39 years – from the very edge of outer space to countless rooftops below.        

Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.    

 

We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team 

 

Learn more about Maxeon

   

Are you ready to power positive change?  

 

Job Summary  

 

Your Mission: As our Global Helpdesk Engineer, based in Hyderabad, India and reporting to the Global Desktop Support Manager, you will be involved in managing virtual infrastructure environments, troubleshooting Dell Servers hardware, storage, and VMware-based virtual machines independently.

 

Make Your Mark: How You Will Drive Change:

 

  • Serve as the first contact with customers who need technical assistance via different channel either phone, email, or chat.
  • Perform troubleshooting using different diagnostic techniques.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Provide quick resolution and excellent customer service.
  • Redirect unresolved issues to the next level of support personnel.
  • Provide needed information on IT products or services.
  • Keep record of problems and their resolution and follow-up with customers
  • Provide feedback on processes and make recommendations on areas to improve.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Develop and maintain knowledge base. Suggest improvements on procedures.
  • Other tasks that will be assigned by the leader from time to time.

 

Your Toolkit: Skills That Make a Difference

 

Essential for your Success:

We understand that everyone has followed unique career paths, gaining valuable knowledge along the way. Don't worry if you don't tick all the boxes – apply anyway Your experience is more than just a list of technical skills. 

 

  • Degree in Information Technology, Computer Science, or equivalent.
  • Minimum 0-2 years’ experience in Service Desk, IT call center handling, IT service delivery or related end user facing services.
  • Common desktop laptop hardware along with software knowledge related to common desktop applications and M365 services, Active Directory, network, and system.
  • Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

 

Life at Maxeon: Beyond the Job

At Maxeon, we are committed to creating an environment where innovation flourishes, diversity is embraced, and maintaining a healthy work-life balance is prioritized. We understand that our employees are our greatest asset, and we strive to support them both professionally and personally. Here’s what you can expect when you join our team: Competitive Salary and Benefits, Career Development Opportunities, Inclusive and Diverse Culture, Work-Life Harmony & Innovative Environment.

 

Ready to Make an Impact? Join Us If you're driven by making a difference and eager to join our mission at Maxeon, we can't wait to meet you. Apply today and join our team to make a brighter future together.

 

Our Commitment to Equal Opportunities:

Maxeon is dedicated to fostering a diverse and inclusive workplace. We actively provide equal employment opportunities, ensuring that every individual, regardless of background, can thrive. Maxeon will not tolerate unlawful discrimination against any applicant or employee. Our commitment goes beyond compliance; it’s integral to our values. Join us in creating a workplace where everyone is valued, respected, and empowered to contribute their best.

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