Assistant Manager

3 weeks ago

Hyderabad, India JLL Full time

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Assistant Manager- Helpdesk, join us to be inspired by the best. 

What this job involves:

Responsible for training, guiding and monitoring the team on day to day operations. Handle customer complaints and constantly guide the team to work towards enhancing customer experience. Framing SOPs and identifying the processes that need to be standardized. Ensure adherence to SLA, identify areas of improvement and share inputs with respective FM team. Work towards improving the customer satisfaction score and increasing the survey response. Work closely with Analyst to develop comprehensive monthly dashboards and various Helpdesk reports Able to prepare dashboards and presentations for reviews. Closely track aging tickets and work with respective site managers for closure. Responsible for preparing the training schedule for the team and ensure all required trainings and briefings are organized for the team. Set-up benchmarks for Helpdesk, guide and monitor the team deliverables on meeting the criteria set. Evaluate team performance and have quality checks in place.

Education and experience

Graduation and above with 5-8 yrs. experience. Strong verbal and written communication skills. Advanced knowledge of MS Office and Outlook. Problem solving skills, Customer service & escalation

A relationship builder

Customer oriented approach and adherence to SLA

Continuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site –Hyderabad, TS

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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