Assistant Manager Quality

2 weeks ago


hyderabad, India Teleperformance Full time

Job Description: -


This is a full-time on-site role for an Assistant Manager-Quality at Teleperformance in Hyderabad. The Assistant Manager-Quality will be responsible for overseeing and ensuring the quality of operations and processes within the organization. This includes conducting quality audits, providing feedback and coaching to team members, analyzing data to identify areas for improvement, and implementing quality initiatives.

Qualifications

  • Strong knowledge of quality management principles and practices
  • Experience in conducting quality audits and analysing data
  • Excellent communication and interpersonal skills
  • Ability to provide feedback and coaching to team members.
  • Strong attention to detail and problem-solving skills
  • Ability to work in a fast-paced and dynamic environment.
  • Experience in the customer service industry


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