Ops Analyst

4 weeks ago

Delhi, India PhonePe Full time
Please Note: This is FTC Position

Job Title:

Operations Analyst- Life InsuranceLocation:

Bengaluru - Work on all days from PhonePe Office - Salarpuria Softzone, Bellandur

Job Description:We are seeking an Operations Analyst to join our team who will play a pivotal role in ensuring the smooth flow of operational data and processes. This role entails extensive data and operations responsibilities, requiring daily data management, meticulous attention to detail and streamlining operational processes. This role requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate effectively with cross-functional teams.Responsibilities1. Updating the MIS from external sources daily and optimizing it for internal use through automation using Excel, reducing manual effort and increasing efficiency 2. Publishing data in real-time through intuitive dashboards, enabling daily and weekly tracking of business trends and performance metrics3. Managing file uploads and transaction ingestion via various portals, ensuring seamless transitions between different states of operations4. Conducting timely manual updates to intervene in business processes, thereby enhancing transaction volumes and operational efficacy5. Collaborating closely with insurers to understand their processes, identify challenges, and propose effective solutions to minimize business losses6. Proactively analyzing issues and providing actionable insights to mitigate risks and optimize operations7. Facilitating strong follow-ups, identifying issues, and influencing decision-making processes to drive operational excellence8. Working collaboratively with cross-functional teams to resolve issues efficiently and provide regular updates on problem resolution9. Acting as a liaison with partner insurers for day-to-day business operations, bridging the communication gap between partner SPOCs and internal business, product, and tech teams10. Demonstrating a strong understanding of underlying processes and data flows, analyzing errors, and implementing effective solutions to improve operational performanceIdeal Candidate should have :● Strong Excel skills with advanced knowledge in the automation of reports ● Experience in handling manual MIS data and tracking the data on a day-to-day basis ● Strong analytical skills with the ability to interpret complex data and chalk out actionable insights● Excellent communication skills to convey insights and recommendations to both technical and non-technical stakeholders● Strong problem-solving skills and a proactive attitude toward identifying and addressing operational challenges● Proven experience (1-2+ years) in an operations analysisQualifications- Bachelor's degree in Business, Finance, Operations Management, or a related field

Must-Have- Advanced Excel

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