Spares & Service Coordinator

4 weeks ago

Ahmedabad, India Tech-Long Packaging Machinery Pvt Ltd Full time

Job brief:

As a spares & Service Coordinator, you will work with clients to provide timely supply of spares & service they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via physically, phone, email or chat.
  • Check the spares stock in stores, and if any spares is not available align to get inhouse or at customer site on time.
  • Maintaining and developing relationships with key client contacts
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Supporting the Service Manager to identify, develop and implement efficiencies within service initiatives in line with company procedures
  • Good understanding of how to integrate and interpret project data to make informed decisions
  • Have a proven track record in project set up, scheduling, planning and reporting
  • Take responsibility for all relevant paperwork
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

  • Proven work experience as a Service Coordinator
  • Proficiency with MS Office Suite, particularly MS Excel
  • Excellent communication skills and people skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Aptitude in problem-solving

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