Operations Manager

4 weeks ago


sany, India Randstad India Full time

Position: Senior Manager Operations or Director ofOperations Responsibilities: Define and monitor the onboarding andsupport processes and ensure timely and highquality delivery ofcustomer requests. Prioritize and assign work across multiple teamfunctions which include content website design and digitalmarketing. When necessary communicate and negotiate timelines withcustomers. Drive process improvements to improve team productivitythroughput and quality. Define and maintain operations metrics andother quantitative data to evaluate onboarding and customer requestperformance on a regular basis. Establish quality check processesto ensure customer satisfaction. Properly escalate issuespertaining to other departments to appropriate internal teams (e.g.finance engineering sales) and drive resolution to improve customerexperience. Work closely with engineering to get productivityimproving features developed. Create an inspiring team environmentwith an open communication culture. Oversee daytoday operation& be ready to get your hands dirty. Requirements 58 years ofexperience majority of experience in running operations. Experiencewith Software as a Service or Content a plus. Excellent Englishskills. Excellent prioritization and project management skillsComfort in using and learning various software tools Education inTechnology or a communication related field preferred. MBA a plus.Strong Team Building & Management Skills Proficiency with MSExcel Office and other analytical tools. Good written and verbalcommunication skills Attention to detail and ability to prioritizeand multitask Knowledge of websites and SEO is a plus Good designsensibility is a plus.


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