Service Level Manager
4 weeks ago
Do RESPONSIBILITIES Develop the SLA governance and the related Metrics / KPIs Document, agree, monitor, measure, report and review the level of IT services provided to the customer as per the Governance model agreed Provide and improve relationship and communication with the business and customers Ensure that specific and measurable targets are developed for all IT services Monitor and improve customer satisfaction with the quality of service delivered Monitor service performance against SLAs Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered Ensure that proactive measures to improve the levels of service delivered are implemented wherever it is cost-justifiable to do so Determine, document and agree requirements for new services and produce SLRs Review and revise underpinning agreements and service scope, Produce service reports Conduct service reviews and instigate improvements within an overall SIP KEY SKILLS AND COMPETENCIES 10 -15 years of service delivery experience Knowledge of ITIL Processes knowhow Should have good communication skills. Shows great commitment to the work Analytical and problem-solving capabilities Strong interpersonal skills, tenacity and flexibility. Graduate in any discipline PMP / GB / BB certification would be preferred Proficient in MS Word, Excel, Access, PowerPoint. Service Enablement
-
Regional Manager Service
3 weeks ago
pune, India Saaki Argus & Averil Consulting Full timeOur Client: Global leader in providing innovative solutions for clean and sustainable transportation. They specialize in developing technologies and systems that reduce emissions and promote environmental sustainability in the automotive industry. They offer a wide range of products and services, including electric vehicle (EV) components, fuel cell...
-
Regional Manager Service
3 weeks ago
Pune, India Saaki Argus & Averil Consulting Full timeOur Client: Global leader in providing innovative solutions for clean and sustainable transportation. They specialize in developing technologies and systems that reduce emissions and promote environmental sustainability in the automotive industry. They offer a wide range of products and services, including electric vehicle (EV) components, fuel cell systems,...
-
pune, India Vyom Labs Pvt Ltd Full timeJob Description : Work collaboratively with the Technical Support Team Leads, Clients and the Sales Team to produce the bid responses and solution proposals for future and existing clients. Handle producing the pre-sales collateral required to understand the downstream impact on each of the teams, the services already provided, and the clients’...
-
Pune, India Vyom Labs Pvt Ltd Full timeJob Description : Work collaboratively with the Technical Support Team Leads, Clients and the Sales Team to produce the bid responses and solution proposals for future and existing clients. Handle producing the pre-sales collateral required to understand the downstream impact on each of the teams, the services already provided, and the clients’...
-
System Administrator Level 2
4 weeks ago
Pune, India Apex Group Full timeSystem Administrator Level 2 Location: Pune, India Date Posted: May 18, 2023 **Description** System Administrator Apex Fund Services is a rapidly expanding global Fund Services Company with almost 3500 staff based in 45 different locations world-wide. Apex uses a private cloud computing model with most IT services outsourced to a number of vendors. The...
-
HVAC Service Manager
3 weeks ago
Pune, India Shikshakji Full timePosition: Service ManagerCompany: Max AirconLocation: Pune, India Job Description:Max Aircon is seeking an experienced Service Manager for our Pune location with a minimum of 10 years of relevant experience in the HVAC (Heating, Ventilation, and Air Conditioning) industry. As a Service Manager, you will be responsible for overseeing all aspects of our...
-
Systems Engineer
1 month ago
Pune, India Infosys Full timeJob ID/Reference CodePROGEN-EXTERNAL-174000Work Experience 3-8 YearsJob TitleSystems Engineer - IT Service Management Responsibilities •Knowledge on Active Directory Services, DHCP & DNS.•Basic administration of LAN infrastructure (switches/firewall/ routers). •Attend to service requests and incidents, Analyze the root cause and provide solutions to...
-
Systems Engineer
1 month ago
pune, India Infosys Full timeJob ID/Reference CodePROGEN-EXTERNAL-174000Work Experience 3-8 YearsJob TitleSystems Engineer - IT Service Management Responsibilities •Knowledge on Active Directory Services, DHCP & DNS.•Basic administration of LAN infrastructure (switches/firewall/ routers). •Attend to service requests and incidents, Analyze the root cause and provide solutions to...
-
Associate - Level 1
1 month ago
Pune, India Apex Group Full timeAssociate - Level 1 Location: Pune, India Date Posted: May 15, 2023 **Description** **Job Specification**: - India based role - Co-ordinate and manage Internal Audit engagements - Assist with all aspects of Risk and Controls including review end to end business process - Assist in the preparation of reports to the Board and Regulators on IA activities...
-
Associate Service Delivery Manager
1 week ago
Pune, India Ensono Full timeAbout us (Ensono) Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
-
Systems Engineer
4 weeks ago
Pune, India Infosys Full timeJob ID/Reference CodePROGEN-EXTERNAL-174000Work Experience 3-8 YearsJob TitleSystems Engineer - IT Service ManagementResponsibilities•Knowledge on Active Directory Services, DHCP & DNS.•Basic administration of LAN infrastructure (switches/firewall/ routers). •Attend to service requests and incidents, Analyze the root cause and provide solutions to meet...
-
HVAC Service Manager
4 weeks ago
Pune, India Shikshakji Full timePosition:ServiceManagerCompany:MaxAirconLocation:Pune IndiaJobDescription:MaxAircon is seeking an experienced Service Manager for our Punelocation with a minimum of 10 years of relevant experience in theHVAC (Heating Ventilation and Air Conditioning) industry. As aService Manager you will be responsible for overseeing all aspectsof our service operations...
-
System Administrator Level 2
4 weeks ago
Pune, India LRI Invest S.A. Full timeLocation: Pune, India Date Posted: May 18, 2023 **Description** System Administrator Apex Fund Services is a rapidly expanding global Fund Services Company with almost 3500 staff based in 45 different locations world-wide. Apex uses a private cloud computing model with most IT services outsourced to a number of vendors. The System Administrator will...
-
HVAC Service Manager
3 weeks ago
Pune, India Shikshakji Full timeJob DescriptionPosition: Service ManagerCompany: Max AirconLocation: Pune, India Job Description:Max Aircon is seeking an experienced Service Manager for our Pune location with a minimum of 10 years of relevant experience in the HVAC (Heating, Ventilation, and Air Conditioning) industry. As a Service Manager, you will be responsible for overseeing all...
-
Manager Consulting Service
1 month ago
Pune, India Workday India Private Limited Full timeAbout the Role Oversees the development and implementation of technology solutions for customers using Workday products, outsourced solutions or proprietary tools/techniques. Defines the customers’ needs, develops a proposal to meet those needs, and oversees the implementation of the complete project solution. Proficient and Proactive in working a...
-
Manager Consulting Service
1 month ago
pune, India Workday India Private Limited Full timeAbout the Role Oversees the development and implementation of technology solutions for customers using Workday products, outsourced solutions or proprietary tools/techniques. Defines the customers’ needs, develops a proposal to meet those needs, and oversees the implementation of the complete project solution. Proficient and Proactive in working a...
-
Manager – Service Delivery
1 month ago
Pune, India Ensono Full timeAbout us: Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...
-
Mid Level Architect
7 days ago
Pune, India Tri Design Alliance LLP Full timeLooking for experienced Mid Level Architects who can handle the various types of projects and have leadership quality to manage the team as well as the client. Must have worked on CAD, Sketchup, Lumion etc. architecture-based software. **Salary**: ₹25,000.00 - ₹35,000.00 per month Schedule: - Monday to Friday Supplemental pay types: - Yearly...
-
Atlassian Administrator
4 weeks ago
Pune, India Level Access Full timeAs an Atlassian Administrator, you'll be responsible for the configuration, maintenance, and administration of Atlassian tools, ensuring optimal functionality and alignment with the organization's processes. You'll collaborate with teams to streamline workflows, provide technical support, and drive best practices in utilizing Atlassian products.Key...
-
Manager – Service Delivery
1 month ago
pune, India Ensono Full timeAbout us: Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and...