Application Support

4 weeks ago

Pune, India emerson Full time
Job Summary:If you are a Technical Support professional looking for an opportunity to grow, Emerson has an exciting opportunity for you Based in our Pune, India location, you will be involved in technical support of Emerson MES Syncade customers and work closely with customer and internal development team to diagnose complex Syncade issues.In this Role, Your Responsibilities Will Be:Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop and test the Emerson MES product Syncade.Work closely with customer and internal software development team to diagnose complex software product issues.Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators.Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to development team.Ensure compliance with defined service level agreements.Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time.Document technical knowledge and solutions in the form of manuals.Prioritize and manage several customer issues at one time.Who You Are:You develop and gather technical data to troubleshoot product issues that meet the customer expectations. You provide technical support to Syncade customers and evaluators. You ensure compliance with defined service level agreements.For This Role, You Will Need:Minimum 2 yearsof proven experience in the manufacturing environment.Be able and willing to learn new technologies to meet the needs of the organization.Ability to diagnose and troubleshoot technical and customer issues and queries.Great teammate who builds and maintains positive team member relations.Able to manage and schedule multiple priorities.Possess strong analytical skills.Proven work experience as a Technical Support Engineer.Ability to devise solutions to problems independently.Excellent problem-solving skillsExcellent oral & written communication skills.Preferred Qualifications that Set You Apart:Bachelor of Science in Engineering/Computer Science or equivalentGood knowledge in various database software like SQL Server, ConfigurationKnowledge of Crystal Reports, Scripting, IIS is a plus.Our Offer to You:By joining Emerson, you will be given the opportunity to make a difference through the work you n's compensation and benefits programs are designed to be

competitive within the industry and local labor markets

. We also offer a

comprehensive medical and insurance coverage

to meet the needs of our employees. We are committed to creating a global workplace that

supports diversity, equity and embraces inclusion

. We attract, develop, and retain exceptional people in an inclusive environment, where all

employees can reach their greatest potential

. Weare dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote

Work-Life Balance

through a hybridwork set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a

Safe Working Environment

across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to livingour company’s valuesand our responsibility to leave the world in a better place. Learn more about our and about . If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact:

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