Lead - Product Support

Reporting directly to Head of Technology Operations, you will be responsible for the management, production support and continual improvement of the cloud computing production environment that our SaaS technology platform runs on, the ownership and management of external software used in production and operational activities, and the creation, maintenance...

Job Purpose:  The primary responsibility of the Hotel Support Desk Manager is to oversee the efficient operation of the hotel support desk. This role involves managing a team of support agents who assist the front desk teams with bookings, payments, issue resolution and any other support required to improve the hotel attachment. The manager ensures...

Job Description Provide after-sales service support for the company’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.Provide solutions and improvement in Production Yield and support Test operations in achieving optimized equipment utilizationsIdentify Assist/Lead technical projects/problem resolutions for...

Job DescriptionRoles and Responsibilities • Candidate must be having a strong hold on Application support procedures and functions. • He / She must have a clear understanding on L2/L3 roles and responsibilities. • Candidate must be capable of managing issues independently and take ownership to resolve incidents end-to-end. • Candidate is required to...

Job Description Tech Support LeadJob Summary:As the Technical Support Lead, you will be responsible for overseeing and managing all IT support-related issues that arise in our tech product environments, ensuring high availability and prompt resolution of issues in alignment with SLAs. Your key responsibilities include coordinating with a 24x7 support team,...

Job Description Our client is a British technology company and is on a mission to protect and save lives by making innovative home safety products which are simple and accessible. They aim to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of smoke, heat and carbon monoxide detectors to the...

About Exela Exela Technologies, Inc. (“Exela”) is a global business process automation ("BPA") leader combining industry-leading enterprise software and services with decades of experience. Our BPA suite of solutions are deployed across banking, healthcare, insurance and other industries to support mission critical environments. Exela is a leader in...

Job Description: Java Linux Production support – L3 Support (Immediate Joiner) Position Description Job Description : 5+ years Work Location: Bangalore Shift Timing: 1 pm to 10 Pm Java Linux Production support – L3 Support Position Description • Responsible for ensuring successful delivery of all offshore services for CGI’s customers. ...

Role :- Work in production support shifts and off hour production emergencies.- Monitoring production environment and ensure smooth functioning.- Develop complex queries for analysis, monitoring and report generation.- Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical...

Job Role – Senior Manager, Production Support Engineering Experience – 12+ years. Job Location: Noida Education: BE/B. Tech./Master of Computer Application Work Experience: Overall 12+ years of managing and supporting enterprise grade application(s) at production. Managing managers and/or individual contributors within the production support...

Job Description This is a remote position. The Outbound Call / Lead Generation Specialist works as part of the Business Development Team and reports to the Team Manager. S/he handles administrative duties and assists the business development team in gaining and keeping customers. Specifically, they are responsible for the following:Duties and...

Job Description Advanced Digital Media Services (ADMS)  is a full-service digital marketing company in Florida and Colorado, United States. We engage and delight our customers in the U.S. through years of industry expertise.At ADMS , client relationships are our top priority.  To succeed in this position, candidates should have exceptional communication,...

JD for L3 developer: Exp: 4 -10 years Responsibilities: Troubleshoot, analyze and resolve various software problems in customer solution. Introduce new development technologies, instruments and techniques. Establish good working relationship with the customers while providing onsite technical support for production environment. Provide expertise and best...

About: Intervue is on a mission to streamline the entire interviewing process from screening to selecting a candidate. We are a small, agile team on a rapid growth trajectory. If you want a fast-paced environment with a diverse set of highly talented individuals working towards a shared goal, Intervue is the place to be. Intervue builds SaaS products that...

Job Description Oracle developer with basic JAVA Knowledge is responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification and capable of doing the in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with production support process and able to...

Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows,...

Job Description We are looking for a talented production support staff/computer operator to monitor and control our computer systems. As a production support staff, you will be responsible for handling the operation and following the defined processes to make sure the tasks are completed on time with the highest required quality. To ensure success as a...

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...

Role Purpose:   Jumio is seeking a driven Product Support Specialist II, looking to join our Jumio Product Support team, based in India. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member’s opinion...

Our client Netskope is looking for a Senior L1 Support Lead who can Reduce customers’ production operational anxiety to near zero, Collaborate with our solutions architects and engineering team to provide resolution to customer incidents, Develop knowledge base articles that would help our customers accelerate time to resolution of previously identified...