ServiceNow Manager

3 weeks ago


india UST Full time

JD

  • ITIL Foundation certification required; ITIL Intermediate or Expert certification preferred.
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 10+ experience in implementing and managing ITIL processes within the ServiceNow platform.
  • Proven leadership skills with the ability to effectively manage and motivate a team.
  • Strong analytical and problem-solving skills with a keen attention to detail.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Experience with ServiceNow administration, configuration, and customization.
  • Knowledge of IT service management principles, practices, and frameworks.
  • Key Responsibilities:


  • Develop and maintain ITIL processes and procedures within the ServiceNow platform, including Incident Management, Change Management, Problem Management, and Configuration Management.
  • Lead the implementation and customization of ServiceNow modules to meet the organization's specific needs and requirements.
  • Collaborate with stakeholders to identify opportunities for process improvement and optimization.
  • Provide guidance and support to the ITIL team in resolving complex technical issues and challenges.
  • Conduct regular audits and assessments to ensure compliance with ITIL standards and practices.
  • Monitor ServiceNow performance and utilization metrics to identify areas for enhancement and optimization.
  • Develop and deliver training programs for end-users to promote adoption and proficiency in ServiceNow usage.
  • Stay informed about industry trends and best practices related to ITIL and ServiceNow.



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