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ServiceNow Developer
1 month ago
Tech Mahindra is hiring for ServiceNow Developer (ITSM+CSM/FSM) role
Experience: 5+ yrs
Location: Pan India,
Notice period: Immediate to 30days
Job Description:
Bachelor’s degree in software engineering, Information Systems, Business, or equivalent.
• Basic knowledge of Unified Cloud computing environments, Infrastructure Services, networking concepts, and collaboration technologies
• Experience ranging between 2-3 years of ITSM Tool set and processes and preferred 1-2 years on CSM.
• Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments is required.
• Preferred hands-on Experience working on ServiceNow CSM.
• Process and Technical Owner of Customer Service Management,
• Should have good knowledge and understanding of Customer Service Management areas of Case Management, Knowledge Management, User Administration and Dashboard & Reporting.
• Configure the ServiceNow CSM solution to meet identified business requirements, process guides and functional requirements.
• Provide training for each tool’s functionality both in person and through using other methods.
• Hold workshop to onboard new Customer in platform and to educate them how ServiceNow can be leveraged in day-to-day business
• Preferred experience integrating with chatbot for ticket creation.
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets
• Hands on Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP
• Knowledge with integrations and Automation tools
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.
• Strong problem solving and analytical skills.
• Proficient in Agile development and all phases of the Application Development Lifecycle
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