ServiceNow Developer

1 month ago


india Tech Mahindra Full time

Tech Mahindra is hiring for ServiceNow Developer (ITSM+CSM/FSM) role

Experience: 5+ yrs

Location: Pan India,

Notice period: Immediate to 30days


Job Description:


Bachelor’s degree in software engineering, Information Systems, Business, or equivalent.

• Basic knowledge of Unified Cloud computing environments, Infrastructure Services, networking concepts, and collaboration technologies

• Experience ranging between 2-3 years of ITSM Tool set and processes and preferred 1-2 years on CSM.

• Minimum of 4 years of ServiceNow implementation and Administration experience in large complex environments is required.

• Preferred hands-on Experience working on ServiceNow CSM.

• Process and Technical Owner of Customer Service Management,

• Should have good knowledge and understanding of Customer Service Management areas of Case Management, Knowledge Management, User Administration and Dashboard & Reporting.

• Configure the ServiceNow CSM solution to meet identified business requirements, process guides and functional requirements.

• Provide training for each tool’s functionality both in person and through using other methods.

• Hold workshop to onboard new Customer in platform and to educate them how ServiceNow can be leveraged in day-to-day business

• Preferred experience integrating with chatbot for ticket creation.

• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACL’s, Import Sets, Transform Maps and Update sets

• Hands on Experience with JavaScript, HTML, CSS, Angular, JSON, REST and SOAP

• Knowledge with integrations and Automation tools

• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.

• Strong problem solving and analytical skills.

• Proficient in Agile development and all phases of the Application Development Lifecycle



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