Voice Specialist

3 days ago

Delhi, India Tata Consultancy Services Full time
TCS Bangalore walk-in drive for Contact Centre
Interview Date: 14th Dec 2024, Saturday
Entry Timings: 10:00 AM - 12:30 PM
Venue: Tata Consultancy Services Ltd, Think Campus, Electronic City Phase 2, Bengaluru 560100
Skill: 1) Excellent Communication Skills
2) MS Office & Excel Skills
3) Inbound and Outbound Call Handling skills
4) Telephone and email etiquettes
Desired Exp. Range: 1-6 Years
Job Description: Minimum 15 years of regular, full-time education ( 10th + 12th + 3 years of graduation ) Non-technical graduation in any stream Good communication skills Should be comfortable with night & rotational shifts.
1) 1-5 years of Previous experience in contact center / helpdesk1).
2) Excellent Communication Skills.
3)Excellent listener and empathetic communicator (oral & written)
4)Experience in HR helpdesk would be an added advantage
5) Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat
6)Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years
7) Preferably have worked on Genesys and SuccessFactors
8) Should have understanding of HR Employee data management & Payroll processes
Mandatory Documents to Carry: Hard copy of resume, 1 copy passport size photo, Original and one photocopy of Govt. ID proof
Mandatory Requirements (How to generate your EPCN) EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume
Step 1: Visit https ://ibegin.tcs.com/iBegin/ • Step 2: Click to login • Step 3: Click New user (Register with us) • Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details) • Step 5: Once completed, your TCS no. would be generated which starts from EP2024XXXX . • Step 6: You will receive the EP number on your personal e-mail ID
About TCS: A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A, SCM, CIM and HRO. TCS is one of the country's largest equal opportunity employer with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

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