Senior Voice Quality Specialist
4 days ago
We are seeking an experienced quality specialist with a strong background in international voice processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction.
About the Role:- Monitor and evaluate inbound and outbound calls to ensure quality and compliance with process standards.
- Provide constructive feedback to agents and teams to enhance performance and improve customer satisfaction.
- Analyze trends in performance data and develop actionable insights to drive improvements.
- Identify gaps in process and recommend process improvements to enhance service quality.
- Minimum 3 years of experience in quality analysis for an international voice process.
- Strong understanding of call center metrics and KPIs, including FCR, AHT, and CSAT.
- Excellent communication and interpersonal skills.
- Proficiency in call monitoring tools and CRM systems.
- Ability to analyze data and generate reports.
- A competitive salary of ₹700,000 per annum.
- A chance to work with a dynamic team in New Delhi.
- Ongoing training and development opportunities.
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Quality Assurance Specialist
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Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance Specialist – International Voice ProcessWe are seeking an experienced Quality Assurance Specialist with a strong background in International Voice Processes. The ideal candidate will have a proven track record of ensuring high service quality and customer satisfaction. You will be responsible for monitoring, evaluating, and...
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Quality Assurance Specialist
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Delhi, Delhi, India Nexthire Full timeJob Title: Quality Assurance Specialist About the Role Nexthire is seeking an experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for monitoring and evaluating the performance of our International Voice Process team. Key Responsibilities Monitor and evaluate inbound and outbound calls to...
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