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Call Center Operation Manager

2 months ago

Ahmedabad, India Open Mind Services Limited Full time

Company Description

Welcome to Open Mind Services Limited

At Open Mind, we take pride in our fully integrated centers strategically located across four different regions. Each center is equipped with state-of-the-art servers, ensuring seamless operations and supported by a comprehensive Disaster Recovery Management policy. Our commitment is to provide innovative solutions to any outsourcing challenge you may encounter, embodying the philosophy that "Mind is like a parachute; it works only when it is open."

At Open Mind, we operate based on a client-centric philosophy, actively seeking to understand the pain points and crafting tailor-made solutions. Our expertise covers Voice and Non-Voice services, focusing on Helpdesk Management, Customer Care, and cutting-edge Patient Care solutions, including Telemedicine.

Role Description

This is a full-time on-site role for a Call Center Operation Manager - Healthcare at Open Mind Services Limited in Ahmedabad. The role involves overseeing day-to-day operations of the call center, ensuring efficient management of services, and optimizing customer satisfaction through effective leadership and coordination.

Qualifications

  • Contact Center Management and Operations Management skills
  • Customer Satisfaction expertise
  • Analytical Skills for data interpretation and decision-making
  • Workforce Management abilities
  • Working experience of Excel, PowerPoint, and Analytical platforms is a must.
  • Excellent communication and interpersonal skills
  • Proven experience in healthcare call center operations
  • Bachelor's degree in Healthcare Administration or related field
  • Certification in Call Center Management is a plus
  • Responsible for the recruitment, training, induction, and coaching strategy across the contact centers
  • Reviewing and clearly defining all contact center roles, any required shift and candidate profiles required across the contact center operation
  • Be responsible for the end-to-end customer contact processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Company Name: Open Mind Services Limited

Check more about us on YouTube -

Designation: - Center Manager - Operations

Process For: - Apollo International Hospital Job Location: GIDC Bhat Estate, Ahmedabad.

Benefits: -

1. Provident Fund

2. Mediclaim Insurance

3. Gratuity

4. Reward and Recognition

5. Leaves and Holidays

** Looking for an immediate joiner