Customer Support Lead
2 days ago
Job Title: Lead Customer Support EngineerLocation: MaduraiAptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.Primary ResponsibilitiesLead is responsible for handling technical and or process escalations from our customers.He/She would be responsible to drive support metric via close collaboration with other departments like R&D, professional services, licensing team etc.Person should have strong hands on in driving common support metrics and its challenges.People management responsibilities includeManaging team’s workload.Setting work and training priorities.SPOC for any kind of internal and external escalationDrive operational excellence via support best practices as per Aptean SOPs.Skills and RequirementsExcellent analytical and investigative skills in terms of approaching a problem.Quick to learn product team operations, having an ERP background is an added advantage.Good business acumen.Should be able to explain operational procedures clearly to the customers.Excellent communication and interpersonal skills. Should be able to drive team results collaboratively.Should have strong experience in technical support roles.Good logical skills, basic programming knowledge is an added advantage.Should have successfully handled customer escalations in the past.Familiarity with Cloud technology basics is an added advantage.Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.Note - This position will require working in US shifts (no rotation).If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.Learn from our differences. Celebrate our diversity. Grow and succeed together.Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy
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Customer support
2 weeks ago
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Customer Support Lead
6 days ago
Chennai, India Saaki Argus & Averil Consulting Full timeKey Responsibilities: Lead, mentor, and develop a team of customer support executives to deliver outstanding technical support to business customers. Oversee and contribute to daily operations of the Customer Support desk (ticketing queue, chat, phone, email) and Help Centre to ensure timely resolution of customer issues on our platforms, aligned with...
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Technical Customer support Lead
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Technical Customer support Lead
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Technical Customer support Lead
2 weeks ago
Chennai, India Canvendor Full time#Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: ChennaiExperience: 5+ YearsNotice period: Immediate to 1 WeekSkills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA#Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer...
