Guest relation executive

3 weeks ago


Kanniyakumari, India The Grand Hotels Full time

Guest Relation Executive — The Grand Hotels, KanyakumariCompany• We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.• From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.Role (Full-time, On-site)• Welcome, escort, and personalize experiences for guests and VIPs.• Handle special requests, amenities, surprises, and celebrations.• Manage guest feedback; resolve issues or escalate promptly.• Coordinate with Front Office, Housekeeping, F&B, and Events for seamless service.• Maintain guest profiles/CRM and encourage reviews/loyalty.• Assist with express check-in/out, transport, tours, and local recommendations.• Support lobby hosting, queue management, and brand presentation.Qualifications• 1–3 years in Guest Relations/Front Office; freshers with strong soft skills may apply.• Excellent communication, grooming, and interpersonal skills.• Customer-first mindset; calm under pressure.• Basic PMS/MS Office skills; upselling aptitude.• Hospitality Degree/Diploma (preferred).• English fluency; Tamil/local language a plus.• Flexible to work shifts/weekends.



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