Senior Executive Billing

13 hours ago

Four Points By Sheraton Navi Mumbai Vashi, India commutec Full time

Job Title: Senior Executive – Billing

Location: Vashi, Navi Mumbai
Department: Billing
Reports to: Billing Manager

Key Responsibilities:

  • Billing and Invoicing:
  • Ensure accurate preparation and issuance of invoices for car rental services provided to customers.
  • Review rental agreements and billing information to confirm that charges are correctly applied.
  • Monitor payment schedules and track outstanding invoices to ensure timely collections.

  • Generate and distribute monthly billing reports and statements to customers.

  • Client Account & Team Management:

  • Serve as a primary point of contact for billing-related queries from customers, internal teams, and external partners.
  • Address and resolve customer concerns regarding incorrect or disputed charges efficiently and professionally.

  • Handle escalations related to billing issues and provide timely resolutions to maintain customer satisfaction.

  • Collaboration and Coordination:

  • Collaborate with the operations team to obtain accurate rental data, including rental periods, charges for additional services (e.g., insurance, GPS, etc.), and vehicle condition assessments.
  • Work closely with the finance team to ensure correct accounting of rental transactions and to support reconciliation processes.

  • Assist with periodic audits of customer accounts to ensure compliance with internal policies and regulatory requirements.

  • System and Data Management:

  • Maintain and update customer and billing information in the company's rental management system.
  • Ensure data integrity and accuracy when inputting rental agreements, payments, and adjustments into the system.

  • Run reports and assist in the preparation of financial statements related to rental activities.

  • Dispute Resolution and Reporting:

  • Investigate billing discrepancies or payment delays and work to resolve them with minimal disruption to customer relationships.
  • Prepare detailed reports on billing trends, outstanding payments, and potential issues for senior management review.

Qualifications:

  • Education:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
  • Experience:
  • At least 2–4 years of experience in billing preferably within the car rental or hospitality industry.
  • Strong experience with billing software and advanced Excel.
  • Knowledge of car rental industry practices and pricing models is a plus.
  • Skills:
  • Excellent communication and interpersonal skills, with the ability to handle customer inquiries and resolve conflicts.
  • Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
  • Analytical thinking with the ability to spot errors, inconsistencies, and trends in data.
  • Problem-solving abilities and experience managing complex billing issues.
  • High level of accuracy and commitment to delivering quality service.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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